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Regulation E Dispute Training: ACH, Unauthorized, Debit/ATM Card

July 17 @ 12:00 pm - 1:00 pm EDT

| $249

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Regulation E is often time the most confusing regulation for the front line and back office to understand; however, it is a regulation that is significant and used on a daily basis. This webinar on Regulation E and the Electronic Transfer Act will breakdown the confusion of handling ACH unauthorized, Stop Payments, Debit Card and ATM Disputes and assist you and your team with understanding error resolution, consumer liability and financial institution responsibility for unauthorized transfers and stop payments. This session will also include real life examples, sample letters and frequently asked questions.

This regulation e webinar will cover:

  • Overview of Regulation E
  • Error resolution policy and procedures.
  • Successful Error Resolution vs. Weak Error Resolution practices
  • Notice of error requirements.
  • Time limits for completing investigations.
  • Procedures if no error or different error occurred.
  • Consumer’s liability for a lost or stolen access device.
  • Review preauthorized transfers and the stop payment of a preauthorized transfer.


  • Retail Management
  • Deposit Operations
  • Enterprise Risk Officers
  • Risk Managers
  • Compliance Officers
  • Internal Audit Staff
  • Senior Management


$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally
NOTE: Portions of this event may have been pre-recorded.

Dates of Event

Monday, July 17, 2017

  • 12:00 – 1:00 pm (Eastern Time)
  • 11:00 – 12:00 pm (Central Time)
  • 10:00 – 11:00 am (Mountain Time)
  • 9:00 – 10:00 am (Pacific Time)


  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speaker(s)

Terri Sands AAP
Founder, Secura Risk Management

Terri Sands

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