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Basics of Debit Card Disputes – From Consumer Notification to Closing Investigation
March 20, 2018 @ 2:00 pm - 3:00 pm EDT$249
Debit Card disputes become an integral part of a financial institutions requirements to comply with Regulation E. What questions do you ask a consumer? What is appropriate to ask and not to ask? When do you start your investigation, close the investigation and what are your responsibilities regarding timing of notification?
This payments webinar will take you through all the issues you may face with a consumer debit card dispute and how to effectively take care of your consumer while balancing Regulation E requirements.
Best Business Practice Document: This webinar will include a frequently asked debit card dispute document to assist your front line and back office in handling debit card disputes.
Who Should Attend?
- Client Facing Management/Staff
- Electronic Banking Management/Staff
- Any staff handling Regulation E claims
- Client Call Centers
- Internal Auditors
- Risk Managers
- Deposit Operations
- Senior Management
$249 for Webinar and Playback*
Dates of Event
Tuesday, March 20, 2018
Terri Sands AAP