Everyone believes service quality is important, especially for high value clients. But very few institutions actually measure service quality on a monthly basis and even fewer integrate service quality into their monthly reward and recognition programs. It is a known fact that institutions that score highly on customer service out perform their peers in many financial categories.
Learn best practices for creating and maintaining a superior service quality culture with branches as well as the back room departments, how we measured all branches and departments on specific service quality attributes every month. Understand how Service Quality program gets integrated into the branches incentive plans, played into department managers bonus and how service quality was recognized and rewarded within the organization.
$249 for Live and Playback*
Dates of Event
Tuesday, October 10, 2017