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Quarterbacking Long Term Retail Deposits – Coaching and Measuring Long Term Deposit Growth

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Bank deposit growth

Quarterbacking Long Term Retail Deposits – Coaching and Measuring Long Term Deposit Growth

We share the best tools and systems for coaching branch managers and retail bankers to mature capacity and performance via leadership.  This session for leadership shows how we create the rigorous environment of high-performance expectation and execution to achieve superior results of volume, price, duration, and profit.  With so much depending upon securing properly-priced long-term retail deposits today it is hard to believe there could be a better investment opportunity than investing in the capacity of the front line to better deliver results at this time.

In this concluding webinar we will share the best ways to measure success; engage the front line; engage leadership; and handle exceptions.  Bringing everything together for a comprehensive system of understanding the environment; creating perceivable differentiation in our offers; having the right people make the right sequential presentation to long-term savers; using agility to adjust pricing for all the right business reasons; respecting the behavioral differentials between clients and getting them the right product to meet the needs and wants of all stakeholders.

The 6-Part “Quarterbacking Long Term Retail Deposits” Webinar Series

In order to attract and retain properly-priced, long-term retail deposits in this environment financial institutions are redesigning their approach to long-term savers.  Offering the static rate sheet and a cup of coffee is not enough to win and retain long-term deposits today.

In this series of banking webinars you will get the opportunity to interact with the latest in the science and art of long-term deposits.  This series of webinars can be viewed separately or in sequence by bank executives, as well as experts from treasury/finance; retail; client experience; technology; and marketing.

Each of the webinars will introduce effective and efficient approaches to the legacy offerings of our industry that have been used by innovative high-performance financial institutions.  Innovation is more than a buzz word at these institutions that have adopted new processes, products, analytic tools, and the comprehensive training to inform, equip, and empower their front line to significantly better serve long-term depositors without resorting to paying the highest interest rates.

Finally, every attendee will have the opportunity to interact with the presenter to maximize the relevancy of the material covered in this series.  The findings from decades of discovery across a great number of banking facilities and front line bankers will be presented.  These sessions will offer dozens of reference materials that can be researched before and after the webinar presentations.

Sign up now for the ENTIRE 6-part series for just $695, (or click on a title below to read more and register for individual sessions for just $249 each)

1) Principles of Long Term Deposits (Mar 05, 2019  12:00 pm – 1:00 pm ET)
2) Long Term Deposits Offerings (Mar 26, 2019  12:00 pm – 1:00 pm ET)
3) New Dynamics of Handling Long Term Deposits (Apr 16, 2019  12:00 pm – 1:00 pm ET)
4) Pricing Long Term Deposits (Apr 23, 2019  12:00 pm – 1:00 pm ET)
5) Presenting and Selling Long Term Deposits (May 13, 2019  12:00 pm – 1:00 pm ET)
6) Coaching and Measuring Long Term Deposit Growth (May 29, 2019  12:00 pm – 1:00 pm ET)

All 6 Sessions

Date of Event

Wednesday, May 29, 2019
12:00 – 1:00 pm ET
11:00 – 12:00 pm CT
10:00 – 11:00 am MT
9:00 – 10:00 am PT

Pricing
$249 for Part 2 ONLY plus playback*

$695 for Entire 6-Part Series
*Playbacks do NOT expire and may be shared internally.

Credits per Webinar

  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speaker

Neil Stanley

Neil Stanley
CEO and Founder – CorePoint

About the Speaker

Neil Stanley has been a banker for over 25 years. Neil was the CEO of $750 million Northwest Bank in Spencer, Iowa which operates in Omaha, Nebraska, Des Moines, and the Northwest Iowa regions. Prior to Northwest Bank, Neil was an executive for over 22 years with what became the largest privately held banking organization in the country – First National of Nebraska / Lauritzen Corporation. He served First National as Chief Investment and Liquidity Officer and Lauritzen Corporation as Vice President in general administration and supervision of community banks.

In 2009, Neil founded CorePoint (formerly known as ‘Bank Performance Strategies’). His company helps client banks attract properly-priced, longer-term core retail deposits. Bank Performance Strategies supports clients across the country with sales performance analytics, sales training, and a web-based pricing and sales platform.

Neil has received two patents for components of CoreCD®

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Quarterbacking Long Term Retail Deposits – Presenting and Selling Long Term Deposits

Register Now

Bank deposit growth

Quarterbacking Long Term Retail Deposits – Presenting and Selling Long Term Deposits

Learn how to develop a cohesive sales process that can be executed at the point of contact with reads and progressions.  Here we will focus on the presentation of offers in a sequential process that touches key principles in intentional ways to build confidence that our financial institution has flexible options, competitive pricing, and the best tools to help our depositors manage their money.

We will reference a recent article on Quarterbacking Retail Deposits and the essential talking points for consultative retail deposit sales.  This is the equivalent of “apologetics” for retail bankers.

Your institution has the ability to help people manage money they don’t yet need.  To become the financial institution of choice you need to present you offerings in a way that goes beyond rate alone.  This banking webinar is synthesis of all the elements together into an effective presentation.

The 6-Part “Quarterbacking Long Term Retail Deposits” Webinar Series

In order to attract and retain properly-priced, long-term retail deposits in this environment financial institutions are redesigning their approach to long-term savers.  Offering the static rate sheet and a cup of coffee is not enough to win and retain long-term deposits today.

In this series of banking webinars you will get the opportunity to interact with the latest in the science and art of long-term deposits.  This series of webinars can be viewed separately or in sequence by bank executives, as well as experts from treasury/finance; retail; client experience; technology; and marketing.

Each of the webinars will introduce effective and efficient approaches to the legacy offerings of our industry that have been used by innovative high-performance financial institutions.  Innovation is more than a buzz word at these institutions that have adopted new processes, products, analytic tools, and the comprehensive training to inform, equip, and empower their front line to significantly better serve long-term depositors without resorting to paying the highest interest rates.

Finally, every attendee will have the opportunity to interact with the presenter to maximize the relevancy of the material covered in this series.  The findings from decades of discovery across a great number of banking facilities and front line bankers will be presented.  These sessions will offer dozens of reference materials that can be researched before and after the webinar presentations.

Sign up now for the ENTIRE 6-part series for just $695, (or click on a title below to read more and register for individual sessions for just $249 each)

1) Principles of Long Term Deposits (Mar 05, 2019 12:00 pm – 1:00 pm ET)
2) Long Term Deposits Offerings (Mar 26, 2019 12:00 pm – 1:00 pm ET)
3) New Dynamics of Handling Long Term Deposits (Apr 16, 2019 12:00 pm – 1:00 pm ET)
4) Pricing Long Term Deposits (Apr 23, 2019 12:00 pm – 1:00 pm ET)
5) Presenting and Selling Long Term Deposits (May 13, 2019 12:00 pm – 1:00 pm ET)
6) Coaching and Measuring Long Term Deposit Growth (May 29, 2019 12:00 pm – 1:00 pm ET)

All 6 Sessions

Date of Event

Monday, May 13, 2019
12:00 – 1:00 pm ET
11:00 – 12:00 pm CT
10:00 – 11:00 am MT
9:00 – 10:00 am PT

Pricing
$249 for Part 2 ONLY plus playback*

$695 for Entire 6-Part Series
*Playbacks do NOT expire and may be shared internally.

Credits per Webinar

  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speaker

Neil Stanley

Neil Stanley
CEO and Founder – CorePoint

About the Speaker

Neil Stanley has been a banker for over 25 years. Neil was the CEO of $750 million Northwest Bank in Spencer, Iowa which operates in Omaha, Nebraska, Des Moines, and the Northwest Iowa regions. Prior to Northwest Bank, Neil was an executive for over 22 years with what became the largest privately held banking organization in the country – First National of Nebraska / Lauritzen Corporation. He served First National as Chief Investment and Liquidity Officer and Lauritzen Corporation as Vice President in general administration and supervision of community banks.

In 2009, Neil founded CorePoint (formerly known as ‘Bank Performance Strategies’). His company helps client banks attract properly-priced, longer-term core retail deposits. Bank Performance Strategies supports clients across the country with sales performance analytics, sales training, and a web-based pricing and sales platform.

Neil has received two patents for components of CoreCD®

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Legal Issues in Checks and Funds Transfers

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teller training

When payments go wrong banks may be left holding the bag. To mitigate liability, bank management and staff should ensure that transactions involving checks and fund transfers are handled appropriately and in compliance with applicable laws and regulations.

This payments webinar reviews check clearing and settlements, and covers, among other things:

  • Check collection and payment (including relevant provisions of the Uniform Commercial Code (UCC), the Federal Expedited Funds Availability Act, Check 21 Act, and Regulation CC)
  • Nonpayment, dishonor, return, and charge-backs
  • Fraud, alteration, and forgery
  • Industry best practices, and
  • Bank liability in connection with funds transfer security procedures
This payments webinar is useful for bank executives and payments specialists, including:
  • Electronic payments staff
  • Treasury management professionals
  • Compliance officers and bank in-house counsel, and
  • Fraud examiners, money-laundering specialists, and Bank Secrecy Act (BSA) officers

Date of Event

Thursday, May 9, 2019
12:00 – 1:00 pm ET
11:00 – 12:00 pm CT
10:00 – 11:00 am MT
9:00 – 10:00 am PT

Pricing
$249 for Webinar plus playback*
*Playbacks do NOT expire and may be shared internally

Credits

  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speakers

John Popeo

John Popeo
Principal – Financial Services Regulations
The Gallatin Group

 

About the Speakers

John Popeo is a principal at The Gallatin Group, a consulting firm that advises financial institutions, investment companies and technology firms on a range of complex transactions and bank regulatory matters. Prior to joining Gallatin, Mr. Popeo was a senior associate in the financial institutions group (FIG) at Hogan Lovells US LLP. He spent a decade in various roles at the Federal Deposit Insurance Corporation (FDIC) and the Federal Reserve Bank of Boston. At the FDIC, Mr. Popeo assisted in responding to the 2008 global financial crisis and represented the agency before various subcommittees of the Financial Stability Oversight Council (FSOC). Mr. Popeo also drafted regulations to implement provisions of the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010. Earlier in his career, he worked in the Financial Litigation Unit of the United States Attorneys’ Office. Mr. Popeo also serves as a faculty member at the Financial Integrity Institute at Case Western Reserve University School of Law.

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Bank Fees and Service Charges: The Customer’s Viewpoint

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Bank fees and service chargesWhile banks continue to work hard to identify new sources of bottom-line revenue for 2017 and beyond, few topics have dominated the financial services industry over the last decade as much as fee income has. From monthly maintenance fees to ATM charges, consumers continue to be an important source of revenue for almost all institutions. To illustrate this, it can be argued that no type of fee income has generated as much discussion, research and regulation as Overdraft Fees have. American Banker recently wrote,

“We need to acknowledge that the banks have a real revenue problem which is stopping many of them from doing the right thing on overdraft [programs]. The name of that problem is the Durbin amendment. One of the key reasons that many banks have kept bad overdraft practices, despite public criticism, is that they have been trying to make up for the dramatic loss of revenue caused by the ill-advised provision added to the Dodd-Frank Act, by Sen. Dick Durbin, that caps debit interchange fees. Banks need fee income to continue to serve low-balance, lower-income customers who don’t buy other services, particularly in a low interest rate environment where the financial value of deposits is low. It’s a sad fact that, without adequate fee income, the banks lose money on most of their mass market and lower-income customers.” (How to Solve the Bank Fee Conundrum Hurting Consumers, American Banker, Feb 17, 2017)

Using primary research from surveys of over 80,000 consumers annually, former J D Power Banking Practice Director, Michael Beird, looks at changes in consumer sentiment around various fees and services charges from 2012 to 2016*. Beyond just the nationwide data findings, Mr. Beird will also delve into actionable recommendations, best practices and significant challenges that financial institutions need to consider for maximizing fee income while not alienating their customers.

Attendees to this insightful and educational banking webinar will leave knowing:

  • How overall consumer sentiment towards fees and service charges has changed over the last five years
  • Which fees have the greatest impact on customer satisfaction, customer attrition, advocacy (it’s probably NOT the ones you think of first!)
  • Which of your customers are most likely to completely understand your fee structure and why that is the most critical metric for satisfaction and retention
  • Why certain fees negatively impact customer satisfaction more than others
  • How fee satisfaction differs by demographics, income groups, geography, size of institution and more
  • What banks can do to mitigate customer dissatisfaction around fees and strengthen their relationship with your institution

*Source: J.D. Power 2012/2016 Retail Banking Satisfaction Study. Used with permission and all rights reserved.

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally

Dates of Event

Tuesday, April 30, 2019

  • 2:00 – 3:30 pm (Eastern Time)
  • 1:00 – 2:30 pm (Central Time)
  • 12:00 – 1:30 pm (Mountain Time)
  • 11:00 – 12:30 pm (Pacific Time)

Credits

  • 1.0 CPE Credits

Your Speaker

Michael Beird
Co-Founder – BankersHub
Former Bank Director – J.D. Power

Michael Beird

About the Speaker

Michael Beird has been involved in Financial Services for four decades, most recently as Co-Founder and Managing Director for Financial Services at BankersHub since 2010. In addition to BankersHub, Michael most recently served as Director of Banking and Credit Card Practices for J.D. Power and Associates where he helped oversee the annual customer satisfaction surveys in addition to consulting on improving customer experience at banks across the country.

Michael’s experience began with Bank of America as Branch Manager, Auditor and Operations Specialist for one of the bank’s largest branches. He was VP of Workforce Management for Shawmut Bank Boston where he also conducted due diligence for numerous M&A engagements. He has worked at numerous management consulting firms for 15 years, advising Retail Executives at banks in the U.S., Europe, Australia and Japan. Michael also serves on the faculty of the GSB Wisconsin

He has an MBA in Finance and Accounting from Cornell University and his BA in Psychology from University California Irvine.

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Weighing Rules Compliance with Stop Payments and Unauthorized Entries

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Check writing

The NACHA Operating Rules have specifics for you to follow to be sure you comply with the Rules each time you help your account holder with their request(s), whether it’s a Stop Payment Request or Returning an ACH Unauthorized Entry.

Customer service and operations staff struggle each day with the question – “What does my account holder want me to do…Stop this payment, I never authorized this, return it, they revoked it, — what are my next steps?”

This 90-minute information-filled payments webinar covers everything you need to know about Stop Payments and doing Extended Return Entries (a.k.a. Unauthorized Returns, Authorization Revoked and Improper Entries). Timeframes will be covered, including the effects of Same Day additional windows to allow for a “Faster Return” process.

Details include when should you use a Stop Payment form, when to use a WSUD (Written Statement of Unauthorized Debit) – and what needs to be on each of those forms, and why, will be covered in this session.

Relying on the SEC Code when doing Returns is a big deal and will be addressed in this session – What is the SEC Code of the Entry you are Returning – will determine what Return Reason Code and the timeframe plus the paperwork needed or not.

This payments webinar will identify when to do what and why – plus scenarios to help apply the rules and processes discussed throughout the session.

Attendee Takeaways:

  • Elements required for the WSUD – according to the NACHA Operating Rules
  • What is an unauthorized transaction, timeframe to return and when you need a completed and signed WSUD
  • What is Authorization Revoked – What does this mean to me as a financial institution when returning an Entry?
  • When do I use the Return reason code R07-Authorization Revoked?
  • Warranties of the RDFI when transmitting Extended Return Entries
  • Specific Rules regarding Stop Payments for consumer vs corporate accounts
  • Timeframe for a Stop Payment (single and recurring entries)
  • Responsibilities and warranties of the RDFI for Stop Payments
  • Identify when to use a Stop Pay form and when a Written Statement of Unauthorized Debit (WSUD) is necessary

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally

Dates of Event

Tuesday, April 30, 2019

  • 2:00 – 3:30 pm (Eastern Time)
  • 1:00 – 2:30 pm (Central Time)
  • 12:00 – 1:30 pm (Mountain Time)
  • 11:00 – 12:30 pm (Pacific Time)

Credits

  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker(s)

Donna Olheiser, AAP
VP Education, Dynamic Mastership
Donna Olheiser

About the Speaker

Donna, the Vice President of Education Services for Dynamic Mastership, is a Certified Master Trainer and an experienced Project Manager, with over 14 years’ experience managing education programs for organizations processing electronic payments and financial institutions operations areas. Prior to founding Dynamic Mastership 3 years ago, Donna served as the Education Services Director for UMACHA for 9 years. Donna began her career serving as Training and Development Specialist for the Federal Reserve Bank, Minneapolis.

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Cash Management: How Sales, Operations, and Technology Can Generate More Fee Income

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During this banking webinar, you will gain a more in-depth knowledge of Cash Management (aka Treasury Management) products and services. You will learn about all the Cash Management products and services available in the marketplace, identify the products and services your community bank currently offers, what you’re missing, and come up with strategies to implement and offer the right products and services for your bank. You will also learn the “behind the scenes” on the most important products and how they interact with technology.

After attending this cash management webinar, you will walk away with a deeper knowledge of the Cash Management function, how to conduct a risk assessment on any new products, and bring back ideas to your bank on how to market Cash Management products and services to your business clients. In addition, your team will also work better together knowing how critical each area is to the success of the implementation and sale of these products and services.

Part I: Cash Management Knowledge

Cash Manager

Part II: The Marketing and Sales Process for Account Managers

Part III: Cash Management Product Implementation

Part IV: Future of Cash Management

Topics Covered:

  • What is Treasury Management (aka Cash Management)?
  • The Evolution of Cash Management/History/Background
  • Review of the Account Analysis and what it’s used for
  • Overview of all Cash Management products in the market
  • How to determine which products you need to offer to your business customers
  • Determine who your in-house experts should be and provide the appropriate training
  • How Cash Management is integrated with the Bank’s Technology, Operations and Sales teams
  • Identifying new bank fee opportunities
  • Ideas on how to market and brand your Cash Management products
  • Process to implement Cash Management products
  • The future of Cash Management (including Blockchain and Bitcoin)

Who Should Attend:

Cash Management operations and sales personnel, Relationship and Account Managers, Deposit sales team, Business bankers/lenders, Technology personnel (IT network support and core system support staff), Presidents, COO

Pricing

Only $249 for Webinar and Playback!*
*At BankersHub, our Playbacks have NO ARBITRARY EXPIRATION and may be shared internally! Event recorded previously

Date of Events

Tuesday, April 30, 2019

  • 12:00 – 1:30 pm (Eastern Time)
  • 11:00 – 12:30 pm (Central Time)
  • 10:00 – 11:30 am (Mountain Time)
  • 9:00 – 10:30 am (Pacific Time)

Credits

  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker(s)

Marci Malzahn
President and Founder
Malzahn Strategic

About the Speaker

Marci Malzahn is the president and founder of Malzahn Strategic, a community bank consultancy focused on strategic planning, enterprise risk management, and talent management. Marci has 23 years of banking experience, the last ten as the EVP/CFO/COO of a community bank she helped start where she oversaw all the bank operations areas. Marci is the recipient of a number of professional awards, is a published author of three books, and an international bilingual public speaker, speaking frequently at banking conferences and associations.

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ACH 101, 201, and 301 – New 2019 Basics, Legality, Exceptions and Advanced Topics (3-Part ACH Webinar Series)

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ACH Auto Deposit HandlingAre you new to ACH, have some experience or you’ve been processing ACH transactions for many years, this 3-part webinar bootcamp will cover details from the basics to the more complex issues when processing ACH transactions. Even if you’ve been processing ACH transactions forever, each part in this bootcamp will help you understand “the how” of the ACH network.

There are operations staff who process ACH transactions each day but still don’t really know how the ACH network flows and details surrounding their day-to-day processes. Knowing the details makes it easier to resolve those issues that may be few and far-between, plus knowing “how” transactions move within the network helps identify possible solutions to specific issues as they arise.

In the entire 3-part Payments Webinar series, attendees will hear details on:

  • History and basics of the ACH network, the flow of transactions, the five basic participants, their general responsibilities and roles
  • Basic legal framework of the ACH network
  • Common terminology and products/applications used
  • Settlement vs. Funds Availability and how this pertains to Same Day ACH
  • Overview on exception processes within ACH (Stop Payments, Returns, NOCs)
  • Timeframes for consumer notification when it comes to errors regarding EFT’s including the financial institution’s responsibilities
  • Regulation E and the Error Resolution Process
  • Same Day ACH – Credits and Debits and how this is changing the ACH Network
  • Reinitiation of Entries and the Reversal Process
  • Recently approved 2019 NACHA Operating Rules Changes and how they affect you as an ACH participant

ACH 101

Basics, Process Flows, Legal Framework and Participants

Tuesday, April 23, 2019

  • 2:00 – 3:30 pm ET
  • 1:00 – 2:30 pm CT
  • 12:00 – 1:30 pm MT
  • 11:00 – 12:30 pm PT

This first part identifies the history, flow, basic legal framework and participant’s roles and responsibilities in the ACH network.  Whether you’re new to ACH or possess a basic understanding of the network, this session will help identify the “how” of the way ACH Entries are processed and create a level-setting experience to complete the remaining sessions in this 3-part ACH webinar series.

  • Basic history, legal framework and flow of ACH transactions
  • Participants and their basic roles and responsibilities
  • Common Terminology and Products/Applications used in the ACH Network
  • Settlement and Funds Availability – including recent changes due to Same Day ACH (SDA)

ACH 201

Exception Handling, Stops, Prenotes, NOCs, DNEs and More

Wednesday, April 24, 2019

  • 2:00 – 3:30 pm ET
  • 1:00 – 2:30 pm CT
  • 12:00 – 1:30 pm MT
  • 11:00 – 12:30 pm PT

Processing your rejected or non-post ACH Entries can be confusing, frustrating and challenging, the most common exceptions and how to handle them will be explained in this session.  Basic information on Stop Payments, Returns, Prenotes, Returns, NOCs (COR Entries), Federal Government ACH Processes relating to DNEs and Reclamations, including timeframes will be discussed.

Attendees in ACH 201 will walk away with information on the following:

  • Stop Payment processing for consumer and corporate account holders
  • Returns (general and extended); includes timeframes
  • Prenotes – details on Rules compliance for both the ODFI (Originator) sending them to the RDFI receiving them
  • Notification of Change details for both the RDFI and ODFI
  • Same Day ACH overview – Debits and Credits – How this is affecting exception processing in the ACH Network

ACH 301

Advanced Issues, Challenges and 2019 NACHA Rules Changes Overview      

Thursday, April 25, 2019

  • 2:00 – 3:30 pm ET
  • 1:00 – 2:30 pm CT
  • 12:00 – 1:30 pm MT
  • 11:00 – 12:30 pm PT

Advanced topics within this session will include basics of Reg E and the Error Resolution Process.  Included will be Reversing files and Entries, and the details on the how and when for the ODFI relative to Reinitiation of Entries.  Recent 2017 NACHA Operating Rules changes and any info on upcoming or approved Rules changes.

  • Regulation E Basics and the Error Resolution Process and how this applies to ACH Entries
  • Reintitation of Entries and what this means to you as a participant in the ACH network
  • Details and ‘real-life scenarios’ examined as we identify the reversal process within the NACHA Operating Rules

An overview of recently approved NACHA Operating Rules for 2019 and Beyond will be included in this last ACH webinar session!

Pricing

$549 for all 3 sessions plus playbacks*
$249 for individual sessions plus playback*

Register for Session 1 ONLY
Register for Session 2 ONLY
Register for Session 3 ONLY

Credits per Session

  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker

Donna Olheiser AAP
Founder/VP Education, Dynamic Mastership

Donna Olheiser

About the Speaker

Donna, the Vice President of Education Services for Dynamic Mastership, is a Certified Master Trainer and an experienced Project Manager, with over 14 years’ experience managing education programs for organizations processing electronic payments and financial institutions operations areas. Prior to founding Dynamic Mastership 3 years ago, Donna served as the Education Services Director for UMACHA for 9 years. Donna began her career serving as Training and Development Specialist for the Federal Reserve Bank, Minneapolis

Register Now Pay by Check

ACH 101, 201, and 301 – New 2019 Basics, Legality, Exceptions and Advanced Topics (3-Part ACH Webinar Series)

Register Now

ACH Auto Deposit HandlingAre you new to ACH, have some experience or you’ve been processing ACH transactions for many years, this 3-part webinar bootcamp will cover details from the basics to the more complex issues when processing ACH transactions. Even if you’ve been processing ACH transactions forever, each part in this bootcamp will help you understand “the how” of the ACH network.

There are operations staff who process ACH transactions each day but still don’t really know how the ACH network flows and details surrounding their day-to-day processes. Knowing the details makes it easier to resolve those issues that may be few and far-between, plus knowing “how” transactions move within the network helps identify possible solutions to specific issues as they arise.

In the entire 3-part Payments Webinar series, attendees will hear details on:

  • History and basics of the ACH network, the flow of transactions, the five basic participants, their general responsibilities and roles
  • Basic legal framework of the ACH network
  • Common terminology and products/applications used
  • Settlement vs. Funds Availability and how this pertains to Same Day ACH
  • Overview on exception processes within ACH (Stop Payments, Returns, NOCs)
  • Timeframes for consumer notification when it comes to errors regarding EFT’s including the financial institution’s responsibilities
  • Regulation E and the Error Resolution Process
  • Same Day ACH – Credits and Debits and how this is changing the ACH Network
  • Reinitiation of Entries and the Reversal Process
  • Recently approved 2019 NACHA Operating Rules Changes and how they affect you as an ACH participant

ACH 101

Basics, Process Flows, Legal Framework and Participants

Tuesday, April 23, 2019

  • 2:00 – 3:30 pm ET
  • 1:00 – 2:30 pm CT
  • 12:00 – 1:30 pm MT
  • 11:00 – 12:30 pm PT

This first part identifies the history, flow, basic legal framework and participant’s roles and responsibilities in the ACH network.  Whether you’re new to ACH or possess a basic understanding of the network, this session will help identify the “how” of the way ACH Entries are processed and create a level-setting experience to complete the remaining sessions in this 3-part ACH webinar series.

  • Basic history, legal framework and flow of ACH transactions
  • Participants and their basic roles and responsibilities
  • Common Terminology and Products/Applications used in the ACH Network
  • Settlement and Funds Availability – including recent changes due to Same Day ACH (SDA)

ACH 201

Exception Handling, Stops, Prenotes, NOCs, DNEs and More

Wednesday, April 24, 2019

  • 2:00 – 3:30 pm ET
  • 1:00 – 2:30 pm CT
  • 12:00 – 1:30 pm MT
  • 11:00 – 12:30 pm PT

Processing your rejected or non-post ACH Entries can be confusing, frustrating and challenging, the most common exceptions and how to handle them will be explained in this session.  Basic information on Stop Payments, Returns, Prenotes, Returns, NOCs (COR Entries), Federal Government ACH Processes relating to DNEs and Reclamations, including timeframes will be discussed.

Attendees in ACH 201 will walk away with information on the following:

  • Stop Payment processing for consumer and corporate account holders
  • Returns (general and extended); includes timeframes
  • Prenotes – details on Rules compliance for both the ODFI (Originator) sending them to the RDFI receiving them
  • Notification of Change details for both the RDFI and ODFI
  • Same Day ACH overview – Debits and Credits – How this is affecting exception processing in the ACH Network

ACH 301

Advanced Issues, Challenges and 2019 NACHA Rules Changes Overview      

Thursday, April 25, 2019

  • 2:00 – 3:30 pm ET
  • 1:00 – 2:30 pm CT
  • 12:00 – 1:30 pm MT
  • 11:00 – 12:30 pm PT

Advanced topics within this session will include basics of Reg E and the Error Resolution Process.  Included will be Reversing files and Entries, and the details on the how and when for the ODFI relative to Reinitiation of Entries.  Recent 2017 NACHA Operating Rules changes and any info on upcoming or approved Rules changes.

  • Regulation E Basics and the Error Resolution Process and how this applies to ACH Entries
  • Reintitation of Entries and what this means to you as a participant in the ACH network
  • Details and ‘real-life scenarios’ examined as we identify the reversal process within the NACHA Operating Rules

An overview of recently approved NACHA Operating Rules for 2019 and Beyond will be included in this last ACH webinar session!

Pricing

$549 for all 3 sessions plus playbacks*
$249 for individual sessions plus playback*

Register for Session 1 ONLY
Register for Session 2 ONLY
Register for Session 3 ONLY

Credits per Session

  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker

Donna Olheiser AAP
Founder/VP Education, Dynamic Mastership

Donna Olheiser

About the Speaker

Donna, the Vice President of Education Services for Dynamic Mastership, is a Certified Master Trainer and an experienced Project Manager, with over 14 years’ experience managing education programs for organizations processing electronic payments and financial institutions operations areas. Prior to founding Dynamic Mastership 3 years ago, Donna served as the Education Services Director for UMACHA for 9 years. Donna began her career serving as Training and Development Specialist for the Federal Reserve Bank, Minneapolis

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Check Returns and Adjustments: Do’s and Don’ts

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Check writingThis payments webinar will discuss the proper handling of returns items and how to meet required return time-frames. Handling of adjustments under the ECCHO Rules and the FRB Rules will be discussed in detail.

  • What is the difference between a return and an adjustment?
  • What are your rights and responsibilities for these types of exception items?

The recent evolution to check collections through image presentment makes understanding the difference even more important. This webinar will address the rights of the paying bank for the return of checks and how to make an adjustment claim against the depository bank when necessary, thus, mitigating and potentially reducing overall risk to your financial institution.

What Attendees Will Learn:

  • Proper time-frame for handling Fed adjustments
  • Proper time-frame for handling ECCHO adjustments
  • Return rules identified in Regulation CC
  • Understanding of the returns hierarchy

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally.

Date of Events

Wednesday, April 24, 2019

  • 12:00 – 1:00 pm (Eastern Time)
  • 11:00 – 12:00 pm (Central Time)
  • 10:00 – 11:00 am (Mountain Time)
  • 9:00 – 10:00 am (Pacific Time)

Credits

  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speaker

Angie Smith, AAP, NCP
SVP – Professional Development
WesPay

Angie Smith

About the Speaker

Angie currently serves as the Senior Vice President of Professional Development Events at WesPay, where she is responsible for member programs supporting the AAP and NCP accreditations.

Angie is a recognized industry expert in both paper and electronic payments regulation. She brings thirty years of payments experience to WesPay Advisors and has worked for leading payments organizations, including Federal Reserve Bank, Viewpointe, and MACHA – The Mid-Atlantic Payments Association. She consults to financial institutions in the areas of payments regulations and process improvement.

Prior to joining WesPay, Angie spent seven years at various regional payments associations and was responsible for managing education and consulting services to financial services. Angie spent over thirteen years at the Federal Reserve Bank, where she was responsible for processing handling of checks, returns and adjustment.

Angie currently serves on the ECCHO Editorial Board for the NCPC Program. She also holds an AAP and NCP accreditation.

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ACH 101, 201, and 301 – New 2019 Basics, Legality, Exceptions and Advanced Topics (3-Part ACH Webinar Series)

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ACH Auto Deposit HandlingAre you new to ACH, have some experience or you’ve been processing ACH transactions for many years, this 3-part webinar bootcamp will cover details from the basics to the more complex issues when processing ACH transactions. Even if you’ve been processing ACH transactions forever, each part in this bootcamp will help you understand “the how” of the ACH network.

There are operations staff who process ACH transactions each day but still don’t really know how the ACH network flows and details surrounding their day-to-day processes. Knowing the details makes it easier to resolve those issues that may be few and far-between, plus knowing “how” transactions move within the network helps identify possible solutions to specific issues as they arise.

In the entire 3-part Payments Webinar series, attendees will hear details on:

  • History and basics of the ACH network, the flow of transactions, the five basic participants, their general responsibilities and roles
  • Basic legal framework of the ACH network
  • Common terminology and products/applications used
  • Settlement vs. Funds Availability and how this pertains to Same Day ACH
  • Overview on exception processes within ACH (Stop Payments, Returns, NOCs)
  • Timeframes for consumer notification when it comes to errors regarding EFT’s including the financial institution’s responsibilities
  • Regulation E and the Error Resolution Process
  • Same Day ACH – Credits and Debits and how this is changing the ACH Network
  • Reinitiation of Entries and the Reversal Process
  • Recently approved 2019 NACHA Operating Rules Changes and how they affect you as an ACH participant

ACH 101

Basics, Process Flows, Legal Framework and Participants

Tuesday, April 23, 2019

  • 2:00 – 3:30 pm ET
  • 1:00 – 2:30 pm CT
  • 12:00 – 1:30 pm MT
  • 11:00 – 12:30 pm PT

This first part identifies the history, flow, basic legal framework and participant’s roles and responsibilities in the ACH network.  Whether you’re new to ACH or possess a basic understanding of the network, this session will help identify the “how” of the way ACH Entries are processed and create a level-setting experience to complete the remaining sessions in this 3-part ACH webinar series.

  • Basic history, legal framework and flow of ACH transactions
  • Participants and their basic roles and responsibilities
  • Common Terminology and Products/Applications used in the ACH Network
  • Settlement and Funds Availability – including recent changes due to Same Day ACH (SDA)

ACH 201

Exception Handling, Stops, Prenotes, NOCs, DNEs and More

Wednesday, April 24, 2019

  • 2:00 – 3:30 pm ET
  • 1:00 – 2:30 pm CT
  • 12:00 – 1:30 pm MT
  • 11:00 – 12:30 pm PT

Processing your rejected or non-post ACH Entries can be confusing, frustrating and challenging, the most common exceptions and how to handle them will be explained in this session.  Basic information on Stop Payments, Returns, Prenotes, Returns, NOCs (COR Entries), Federal Government ACH Processes relating to DNEs and Reclamations, including timeframes will be discussed.

Attendees in ACH 201 will walk away with information on the following:

  • Stop Payment processing for consumer and corporate account holders
  • Returns (general and extended); includes timeframes
  • Prenotes – details on Rules compliance for both the ODFI (Originator) sending them to the RDFI receiving them
  • Notification of Change details for both the RDFI and ODFI
  • Same Day ACH overview – Debits and Credits – How this is affecting exception processing in the ACH Network

ACH 301

Advanced Issues, Challenges and 2019 NACHA Rules Changes Overview      

Thursday, April 25, 2019

  • 2:00 – 3:30 pm ET
  • 1:00 – 2:30 pm CT
  • 12:00 – 1:30 pm MT
  • 11:00 – 12:30 pm PT

Advanced topics within this session will include basics of Reg E and the Error Resolution Process.  Included will be Reversing files and Entries, and the details on the how and when for the ODFI relative to Reinitiation of Entries.  Recent 2017 NACHA Operating Rules changes and any info on upcoming or approved Rules changes.

  • Regulation E Basics and the Error Resolution Process and how this applies to ACH Entries
  • Reintitation of Entries and what this means to you as a participant in the ACH network
  • Details and ‘real-life scenarios’ examined as we identify the reversal process within the NACHA Operating Rules

An overview of recently approved NACHA Operating Rules for 2019 and Beyond will be included in this last ACH webinar session!

Pricing

$549 for all 3 sessions plus playbacks*
$249 for individual sessions plus playback*

Register for Session 1 ONLY
Register for Session 2 ONLY
Register for Session 3 ONLY

Credits per Session

  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker

Donna Olheiser AAP
Founder/VP Education, Dynamic Mastership

Donna Olheiser

About the Speaker

Donna, the Vice President of Education Services for Dynamic Mastership, is a Certified Master Trainer and an experienced Project Manager, with over 14 years’ experience managing education programs for organizations processing electronic payments and financial institutions operations areas. Prior to founding Dynamic Mastership 3 years ago, Donna served as the Education Services Director for UMACHA for 9 years. Donna began her career serving as Training and Development Specialist for the Federal Reserve Bank, Minneapolis

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