{"product_id":"how-to-effectively-manage-conflict-with-peers","title":"How to Effectively Manage Conflict With Peers","description":"\u003cp\u003eConflict has permeated our culture and our workplaces. From national politics to courtrooms to media to work, people have learned to not be nice to each other. While bullying and misbehaviors are decried, very little is done to support a culture of civility and calm. The result is conflict, chaos, loss of productivity, low morale, and costly turnovers. This topic helps leaders, supervisors and managers understand the causes of peer conflict and provide actionable ideas to de-escalate conflict in teams and workplaces.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eAgenda\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWhat Causes Conflict Between Humans\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe 6 Needs of Conflict\u003c\/li\u003e\n\u003cli\u003eThe Four Responses That Never Work\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eUnderstanding Emotions\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe Strong Cultural Bias Against Emotional Competency\u003c\/li\u003e\n\u003cli\u003eAffect - What We Are Born With\u003c\/li\u003e\n\u003cli\u003eEmotion - What We Create\u003c\/li\u003e\n\u003cli\u003eAlexithymia - the Root Cause of Most Conflict\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eWhat Can You Do About It?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eMeeting the Need to Be Heard\u003c\/li\u003e\n\u003cli\u003eListening to Emotions\u003c\/li\u003e\n\u003cli\u003eAfter Calm Is Restored\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e*This program does NOT qualify, nor meet the National Standard for NASBA accreditation. \u003c\/p\u003e","brand":"BankersHub","offers":[{"title":"Default Title","offer_id":46212759650479,"sku":"ODC1110252","price":299.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0646\/2894\/9167\/files\/ConflictwPeers.png?v=1762802450","url":"https:\/\/www.bankershub.com\/products\/how-to-effectively-manage-conflict-with-peers","provider":"BankersHub","version":"1.0","type":"link"}