Our industry experts will share best practices, Regulation E investigative techniques, and compliance tips to help navigate through the investigation process, using available tools to perform a more thorough investigation.  Equip yourself with the knowledge to protect your financial institution while ensuring you comply with Regulation E requirements. 

Topics covered in this session

• How to respond timely to disputes
• Regulation E requirements when a consumer claims fraud
• Key investigative techniques when a dispute is received
• Effective handling of disputes from front line to the back office investigation
• Communication deadlines from notification of dispute through completion of investigation

• Nacha (AAP/APRP)

This course is included with BankersHub Membership.

• The largest training catalog in financial services at your fingertips 
• Unlimited licenses—your subscription includes ALL employees in your institution 
• Sessions from the expert speakers on today's hot topics 
• Sessions in BSA/AML, Regulation E, Debit Card, Fraud, Risk Management, Retail/Branch, Frontline, and more all at your fingertips 
• On-demand, self-paced online lessons 

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