{"product_id":"questions-inquiries-and-complaints-and-the-cfpb","title":"Questions, Inquiries, and Complaints, and the CFPB","description":"\u003cp data-pm-slice=\"1 1 []\"\u003e\u003cb\u003e\u003cspan\u003eCourse Overview: \u003c\/span\u003e\u003c\/b\u003e\u003cspan\u003eDo you know the difference between a question, an inquiry, or a complaint? If you’re thinking they are all the same, think again. When interacting with your customers, you will handle each a little differently. This course will help you differentiate and know how to respond effectively to each. You will see that the CFPB protects consumers, and some complaints become public on their site. Learn to resolve questions, inquiries, and complaints before they get to the CFPB.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e \u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan\u003eLearning Objectives:\u003c\/span\u003e\u003c\/b\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cp\u003e\u003cspan\u003eTo differentiate questions and inquiries from complaints\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cp\u003e\u003cspan\u003eHow to respond to each\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cp\u003e\u003cspan\u003eWhy complaints need to be handled with care\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cp\u003e\u003cspan\u003eHow the CFPB protects consumers\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003cli class=\"MsoNormal\"\u003e\n\u003cp\u003e\u003cspan\u003eRisks involved in not properly handling complaints\u003c\/span\u003e\u003c\/p\u003e\n\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cb\u003e\u003cspan\u003e Audience:\u003c\/span\u003e\u003c\/b\u003e\u003cspan\u003e All customer-facing staff\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003eThis course takes approximately 30 minutes to complete.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e \u003c\/p\u003e\n\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e*This course does NOT qualify, nor meet the National Standard for NASBA accreditation. \u003c\/span\u003e\u003c\/p\u003e","brand":"Noggin Guru","offers":[{"title":"Default Title","offer_id":45133327433903,"sku":"ODIQIC2025","price":89.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0646\/2894\/9167\/files\/Questions_Inquiries_andComplaints.png?v=1747052387","url":"https:\/\/www.bankershub.com\/products\/questions-inquiries-and-complaints-and-the-cfpb","provider":"BankersHub","version":"1.0","type":"link"}