{"product_id":"the-fundamentals-of-exceptional-customer-service","title":"The Fundamentals of Exceptional Customer Service","description":"\u003cp\u003e\u003cmeta charset=\"utf-8\"\u003e\u003cspan\u003eExceptional customer service helps build team success and generate more profit. This presentation will focus on what builds the understanding of consistently applying customer-focused behaviors and attitudes. Leaders and team members at all levels will learn how clear and concise communication, along with emotional intelligence, promotes team building, individual success, and exceptional customer service. Angie will introduce simple processes that can be highly effective.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cspan style=\"text-decoration: underline;\"\u003e\u003cstrong\u003eAgenda\u003c\/strong\u003e\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003eWhy Practice Exceptional Customer Service?\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEmployee Empowerment\/Confidence\u003c\/li\u003e\n\u003cli\u003eProductivity\u003c\/li\u003e\n\u003cli\u003eProfits\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe Current Level of Customer Service Within Your Teams\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eSurveys (Internal and External)\u003c\/li\u003e\n\u003cli\u003eSuccess Stories, Development Opportunities\u003c\/li\u003e\n\u003cli\u003eObstacles to Better Customer Service\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eYour Expectations of Exceptional Customer Service\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eEveryone Has Different Ideas of Customer Service\u003c\/li\u003e\n\u003cli\u003eBasics - Simple Yet Essential Practices\u003c\/li\u003e\n\u003cli\u003eFrequent Overview of Practices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eCommunication\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eFoundation of Communication - Active Listening, Feedback, Clarity\u003c\/li\u003e\n\u003cli\u003eBe Prepared\u003c\/li\u003e\n\u003cli\u003eBe Present\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eEmotional Intelligence\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eThe Ability to Understand and Manage Your Emotions and How or if They Affect Those Around You\u003c\/li\u003e\n\u003cli\u003eTraits of Emotional Intelligence\u003c\/li\u003e\n\u003cli\u003eSelf-Awareness\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAccountability\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eBegins at the Top\u003c\/li\u003e\n\u003cli\u003eBuilding Trust\u003c\/li\u003e\n\u003cli\u003eAccountable for Actions, Behaviors, Performance\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e*This program does NOT qualify, nor meet the National Standard for NASBA accreditation. \u003c\/p\u003e","brand":"BankersHub","offers":[{"title":"Default Title","offer_id":46706822414511,"sku":"ODC0608231","price":299.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0646\/2894\/9167\/files\/ExceptionalCustomerService.png?v=1774555934","url":"https:\/\/www.bankershub.com\/products\/the-fundamentals-of-exceptional-customer-service","provider":"BankersHub","version":"1.0","type":"link"}