Posts tagged with "bank webinar"

Garnishments, Subpoenas, Summonses, and Levies: Handling Documents in Back Office

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Frontline and back-office staff often receive garnishments, subpoenas, summonses and levies; however are unclear as to how to effectively handle these documents. As these documents are extremely important and have a legal implication, it is important to understand how to effectively handle and respond. Financial institutions have received garnishment orders, levies and subpoenas against their customers/members and require the financial institution to send funds in the account to the creditor that issued the garnishment order or levy or respond to a subpoena. Financial institutions have a responsibility to determine where the funds were originated and if those funds are exempt from garnishment or levy.

Topics Include:

  • Learn the basics for understanding a garnishment, levy and subpoena
  • Learn how these are issued and the response expectations from a financial institution
  • Understand the financial institutions responsibility for responding
  • Learn how to identify exempt/non-exempt funds for a garnishment

Who Should Attend:

  • Risk Managers
  • Operations Managers
  • Compliance Managers
  • Senior Management
  • Legal Staff

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally.

Dates of Event

Tuesday, August 21, 2018

  • 2:00 – 3:00 pm (Eastern Time)
  • 1:00 – 2:00 pm (Central Time)
  • 12:00 – 1:00 pm (Mountain Time)
  • 11:00 – 12:00 pm (Pacific Time)

Credits

  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speaker(s)

Terri Sands AAP CAMS
Founder, Secura Risk Management

About the Speaker

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations.  Terri serves as the Director of the Financial Investigative Unit for State Bank & Trust in Atlanta, Georgia where she is responsible for BSA/AML, physical security, fraud prevention, and payments risk management.

Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

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Customer Experience Journey: Keeping Up with What Customers Expect

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What customers expect from their financial institution is rapidly changing.  Are you keeping up? In this customer experience webinar, we will walk through the five stages of the customer journey: attract/connect, educate, purchase, serve/retain, advocate, mapping out how your institution currently interacts with customers and prospective customers. Once an understanding of the journey is mapped, we will delve into best practices, ideas and concepts of how to improve the customer journey at your institution.

When you have a strong relationship and customer experience model, the ROI is clear – customers stay longer and are more engaged as brand advocates for your institution. And, at the end of the day, having advocates that are influencers increases brand loyalty and ultimately the financial performance of your institution.

Date of Event

Wednesday, July 18, 2018
2:00 – 3:00 pm ET
1:00 – 2:00 pm CT
12:00 – 1:00 pm MT
11:00 – 12:00 pm PT

Pricing
$249 for Webinar plus playback*
*Playbacks do NOT expire and may be shared internally

Credits

  • 1.2 AAP Credits
  • 1.0 CPE Credits

Your Speaker

Lisa Beck
President – Cypress Resources

 

About Lisa Beck

Lisa is a nationally recognized strategic marketing executive and business development professional with an extensive background in the financial services and mid-sized business arena. She has successfully transitioned brands and created a national brand with three unique business units. Lisa’s experience encompasses a broad spectrum of financial industry knowledge, skills and experience. Skilled at developing and leading teams to successfully achieve growth plans, she demonstrates a proven success creating sales and marketing strategies on a national platform evolving brands to match business objectives.

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Regulation E and ACH: Simple Tips on Error Resolution

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The confusion over the Regulation E error resolution process for electronic fund transfers (EFTs) and the loss of a debit card can be complicated.

In this 90-minute Payments Webinar, basics of Regulation E will be covered, including basic definitions, such as consumer account and access device.

The Payments Webinar will also…

  • Discuss and define the limits of liability and who is liable for what amount while providing some real-life scenarios.
  • Details on the error resolution process for consumer notification to the financial institution, research time involved, and the timing of providing provisional credit;
  • Guidelines on the “what if” there is no error, and providing notice to consumer; and
  • Any overdraft protection relating to that provisional credit being reversed.

Included in the discussion will be liability (maximum amounts) of the consumer and financial institution when there is the loss of a debit card.

Examples used during this session will help illustrate the handling of unauthorized consumer transactions about Regulation E and where the liability is applied (Hint: It is not always the financial institution – the “consumer” does carry some liability).

Takeaways that attendees will leave knowing:

  • Timeframes for consumer when reporting errors to the financial institution
  • Timeframes for consumer when reporting errors to the financial institution
  • Consumer liability and responsibility for unauthorized transactions
  • Loss or theft of Debit card and liability of which party for those transactions not authorized
  • Financial Institution liability and responsibility when handling errors to consumer accounts
  • Identify what is covered by Regulation E and what is not covered
  • List details on “What is an Error
  • Describe the maximum dollar amount of liability for a lost or stolen access device (both consumer and FI)
  • Define the Error Resolution Process including timeframes

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally

Dates of Event

Monday, July 2, 2018

  • 2:00 – 3:30 pm (Eastern Time)
  • 1:00 – 2:30 pm (Central Time)
  • 12:00 – 1:30 pm (Mountain Time)
  • 11:00 – 12:30 pm (Pacific Time)

Credits

  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker

Donna Olheiser AAP
Founder/VP Education, Dynamic MastershipDonna Olheiser

About Your Speaker(s)

Donna, the Vice President of Education Services for Dynamic Mastership, is a Certified Master Trainer and an experienced Project Manager, with over 14 years’ experience managing education programs for organizations processing electronic payments and financial institutions operations areas. Prior to founding Dynamic Mastership 3 years ago, Donna served as the Education Services Director for UMACHA for 9 years. Donna began her career serving as Training and Development Specialist for the Federal Reserve Bank, Minneapolis.

 

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Social Media 2018 for Financial Institutions: Strategy and Best Practices

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Social Media is not the same curiosity or luxury in financial services that it may have been five years ago and must be viewed today as a critical dual-edged sword. On the one hand, banks and credit unions are leveraging Social Media as both a competitive advantage and Marketing tool as important as any in their arsenal. On the other hand, the regulatory requirements and risk exposure makes Social Media a costly communication channel that must be managed carefully at all times.

This very important Social Media training from Lisa Beck, President of Cypress Resources, gives bank and credit union professionals what they need to know to ensure their institution has a solid Social Media foundation to confront and win in this space for 2018 and beyond.

You and your team will not want to miss this very topical 2-part bank webinar series!

PART 1

Social Media 2018 – Strategies for Banks and Credit Unions

Tuesday, May 8, 2018

  • 2:00 – 3:00 pm ET
  • 1:00 – 2:00 pm CT
  • 12:00 – 1:00 pm MT
  • 11:00 – 12:00 pm PT

Most business bankers and branch managers understand that the days of coffee, lunch, golf, repeat are dying.  In the highly commoditized financial industry, it is important to differentiate your institution and yourself but how do you do it?

The utilization of social media can have a strong impact in positioning you and your institution as an expert, a resource, to support an individual or a company with their finances.  In fact, The Financial Brand states that content marketing generates three times as many leads as traditional marketing. And that, 70% of people would rather learn about a company from an article over an advertisement.

But, who has time to generate content?  What if you could learn a system that would help you target prospective clients, engage with content that is already being generated on social media platforms and have conversations with your community online?

In this webinar, we will spend an hour walking through a system that will help you engage in conversation with your community online.  This system isn’t stalking because no one likes a stalker.  It is a method of providing value that engages your target customer and demonstrates your expertise resulting in a connection and a relationship.

Leveraging social media to make connections and grow your institution.

PART 2

Social Media 2018 – Basic Do’s and Don’ts

Tuesday, May 15, 2018

  • 2:00 – 3:00 pm ET
  • 1:00 – 2:00 pm CT
  • 12:00 – 1:00 pm MT
  • 11:00 – 12:00 pm PT

Learning to work within the parameters of your social media policy doesn’t have to be challenging.  You can engage on social media platforms as a business banker or branch manager and stay within the confines of your institutions social media policy.

Spend an hour understanding the parameters within the FFIEC manual as it pertains to social media.  Learn how to join your community online with more than pictures of events the bank sponsors which maintains awareness but doesn’t attract new customers.

Pricing

$395 for both sessions plus playbacks*
$249 for individual sessions plus playback*

*Playbacks do NOT expire and may be shared internally
Register for Session 1 ONLY
Register for Session 2 ONLY

Credits

  • 2.4 AAP Credits
  • 2.0 CPE Credits

Your Speaker

Lisa Beck
President – Cypress Resources

Register Now Pay by Check

About Lisa Beck

Lisa is a nationally recognized strategic marketing executive and business development professional with an extensive background in the financial services and mid-sized business arena. She has successfully transitioned brands and created a national brand with three unique business units. Lisa’s experience encompasses a broad spectrum of financial industry knowledge, skills and experience. Skilled at developing and leading teams to successfully achieve growth plans, she demonstrates a proven success creating sales and marketing strategies on a national platform evolving brands to match business objectives.

Social Media 2018 for Financial Institutions: Strategy and Best Practices

Register Now

Social Media is not the same curiosity or luxury in financial services that it may have been five years ago and must be viewed today as a critical dual-edged sword. On the one hand, banks and credit unions are leveraging Social Media as both a competitive advantage and Marketing tool as important as any in their arsenal. On the other hand, the regulatory requirements and risk exposure makes Social Media a costly communication channel that must be managed carefully at all times.

This very important Social Media training from Lisa Beck, President of Cypress Resources, gives bank and credit union professionals what they need to know to ensure their institution has a solid Social Media foundation to confront and win in this space for 2018 and beyond.

You and your team will not want to miss this very topical 2-part bank webinar series!

PART 1

Social Media 2018 – Strategies for Banks and Credit Unions

Tuesday, May 8, 2018

  • 2:00 – 3:00 pm ET
  • 1:00 – 2:00 pm CT
  • 12:00 – 1:00 pm MT
  • 11:00 – 12:00 pm PT

Most business bankers and branch managers understand that the days of coffee, lunch, golf, repeat are dying.  In the highly commoditized financial industry, it is important to differentiate your institution and yourself but how do you do it?

The utilization of social media can have a strong impact in positioning you and your institution as an expert, a resource, to support an individual or a company with their finances.  In fact, The Financial Brand states that content marketing generates three times as many leads as traditional marketing. And that, 70% of people would rather learn about a company from an article over an advertisement.

But, who has time to generate content?  What if you could learn a system that would help you target prospective clients, engage with content that is already being generated on social media platforms and have conversations with your community online?

In this webinar, we will spend an hour walking through a system that will help you engage in conversation with your community online.  This system isn’t stalking because no one likes a stalker.  It is a method of providing value that engages your target customer and demonstrates your expertise resulting in a connection and a relationship.

Leveraging social media to make connections and grow your institution.

PART 2

Social Media 2018 – Basic Do’s and Don’ts

Tuesday, May 15, 2018

  • 2:00 – 3:00 pm ET
  • 1:00 – 2:00 pm CT
  • 12:00 – 1:00 pm MT
  • 11:00 – 12:00 pm PT

Learning to work within the parameters of your social media policy doesn’t have to be challenging.  You can engage on social media platforms as a business banker or branch manager and stay within the confines of your institutions social media policy.

Spend an hour understanding the parameters within the FFIEC manual as it pertains to social media.  Learn how to join your community online with more than pictures of events the bank sponsors which maintains awareness but doesn’t attract new customers.

Pricing

$395 for both sessions plus playbacks*
$249 for individual sessions plus playback*

*Playbacks do NOT expire and may be shared internally
Register for Session 1 ONLY
Register for Session 2 ONLY

Credits

  • 2.4 AAP Credits
  • 2.0 CPE Credits

Your Speaker

Lisa Beck
President – Cypress Resources

Register Now Pay by Check

About Lisa Beck

Lisa is a nationally recognized strategic marketing executive and business development professional with an extensive background in the financial services and mid-sized business arena. She has successfully transitioned brands and created a national brand with three unique business units. Lisa’s experience encompasses a broad spectrum of financial industry knowledge, skills and experience. Skilled at developing and leading teams to successfully achieve growth plans, she demonstrates a proven success creating sales and marketing strategies on a national platform evolving brands to match business objectives.

Universal Branch Employees: Answering the Burning Questions

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Many FIs are thinking about or attempting to transition from traditional tellers/CSRs into some form of a Universal Banker/Branch Employee.

And yet, for many, an effective transition remains elusive. While each FI is unique, there are common questions that bankers have about making this transformation:

  • How do you bridge over from Tellers/CSRs to Universal Bankers?
  • What changes are needed in the physical branch to achieve Universal Employee success?
  • What kind of training is needed for Universal Branch Employees?
  • What can be done to limit employee turnover during the Universal Employee transition?
  • Just how universal are the tasks that a UBE would undertake?
  • How can you create a meaningful incentive/bonus program for UBEs?

Join us for this extended Universal Branch Employee banking webinar, FAQ and practical examination of how to make the Universal Banker/Branch Employee transformation a smooth and successful one for your institution.

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally

Dates of Event

Thursday, May 3, 2018

  • 12:00 – 1:30 pm (Eastern Time)
  • 11:00 – 12:30 pm (Central Time)
  • 10:00 – 11:30 am (Mountain Time)
  • 9:00 – 10:30 am (Pacific Time)

Credits

  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker

David Peterson
President, U.S. Dataworks

About the Speaker

David Peterson has inspired international audiences to rethink how innovation happens in their organization. He helps business leaders foster a culture of innovation that capitalizes on workforce diversity and instills accountability for driving growth. As the founder and CEO of Goldleaf Technologies, a leading provider of electronic payments software and a pioneer in the fintech industry, David understands the critical need to combat status-quo thinking to achieve sustainable profits and competitiveness in any industry. He shares real world strategies and tools to foster an innovation mindset and encourages people to be innovative where they are regardless of job title.

David is the author of the best-selling book Grounded: Anchored Management for Strategic Leadership and Effective Decision-Making (Little River Publishing, 2016). His approach to strategic innovation has been praised by everyone from C-Suite executives to entrepreneurs to millennials.

David is currently President of U.S. Dataworks. He serves on the board of several industry related companies and associations, and is a serial entrepreneur with start-ups in retail and professional services.

 

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Records Retention: Developing a Records Management Discipline

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Keep everything forever? Keep nothing? Regardless of whether you create the information or are the recipient, it still needs to determine what must or should be retained, and for how long.

Add to the mix current the various ways that information is created and communicated (email, instant messaging, social networking, or paper), what is an organization to do?

In this banking webinar on Records and Document retention, we will discuss what are the record management standards and the risks and recommendations for developing a records management discipline.

 

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally

Date of Events

Wednesday, April 25, 2018

  • 12:00 – 1:00 pm (Eastern Time)
  • 11:00 – 12:00 pm (Central Time)
  • 10:00 – 11:00 am (Mountain Time)
  • 9:00 – 10:00 am (Pacific Time)

Credits

1.0 CPE Credits
1.2 AAP Credit

Your Speaker

Marc Courey
Director – Fraud and Forensic Services
Wipfli CPAs and Consultants

About the Speaker

With more than 25 years of diverse experience in forensic accounting, law practice, information technology (IT) systems, and corporate management, Marc Courey assists clients with financial forensic investigations and fraud risk assessments, Sarbanes-Oxley compliance requirements, and regulatory compliance engagements and internal investigations. 

He also has significant experience assisting organizations with e-discovery and litigation readiness preparedness and formation and governance issues including risk management, business ethics, and employment practices.

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3rd-Party Risk Intelligence (TPRI) for Commercial and Indirect Lenders

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“Point-in-time risk assessments no longer provide enough timely, relevant data to support effective risk management efforts” as stated in the October 2017 Forrester Research report on Third-Party Risk Intelligence.  As regulators are challenging organizations to do more monitoring of vendors, stay ahead of the competition by monitoring the companies in which you lend money.

This online bank webinar will cover:

  • How to easily assess the viability of any third-party dealer relationship
  • The critical data included in a comprehensive dealer assessment
  • The reports that can make the next indirect lending audit run smoothly

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally

Dates of Event

Friday, March 16, 2018

  • 2:00 – 3:30 pm (Eastern Time)
  • 1:00 – 2:30 pm (Central Time)
  • 12:00 – 1:30 pm (Mountain Time)
  • 11:00 – 12:30 pm (Pacific Time)

Credits

  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker(s)

Kevin Sasser AAP
Director, Argos Risk

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ACH Origination Fraud: “The FBI is on Line 2!”

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In this payments fraud webinar, Kevin Sasser, AAP, will be sharing how his former company was targeted by a fraudulent originator, and how you can leverage automation, analytics and business intelligence to accelerate and enhance your third-party risk management program.

This online bank webinar will cover:

  • Due diligence mistakes to avoid
  • Risk management best practices for same day ACH and Real-Time Originators
  • How to leverage automation and business intelligence for more effective due diligence

Pricing

$249 for Webinar and Playback*
*Playback has no expiration and may be shared internally

Dates of Event

Friday, March 2, 2018

  • 2:00 – 3:30 pm (Eastern Time)
  • 1:00 – 2:30 pm (Central Time)
  • 12:00 – 1:30 pm (Mountain Time)
  • 11:00 – 12:30 pm (Pacific Time)

Credits

  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker(s)

Kevin Sasser AAP
Director, Argos Risk

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Start with “Why?”… The Future of Branches and Retail Bank Transformation

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As financial institutions strategize the future of changing customers and service models, the question should always begin with “why?”.

  • Why will millennials be interested in banking with us?
  • Why would they come into the branch?
  • Why would they want to talk with a bank representative?
  • Why would they use the same types of accounts and processes that their parents and grandparents did?

By starting with “why”, you can be prepared to effectively compete and serve new customers in innovative ways. Your ability to successfully grow your business with new paradigms of product or service delivery is critical. Innovation is the key to transformational growth and success with tomorrow’s customers.

This Branch Transformation Bank Webinar will highlight the strategic opportunities FIs are facing, present specific transformational strategies and provide a framework for your institution to strategically address the changes needed to address all the “whys”.

Pricing

$249 for Webcast and Playback*
*Playback has no expiration and may be shared internally

Date of Events

Tuesday, February 13, 2018

  • 2:00 – 3:30 pm (Eastern Time)
  • 1:00 – 2:30 pm (Central Time)
  • 12:00 – 1:30 am (Mountain Time)
  • 11:00 – 12:30 am (Pacific Time)

Credits

  • 1.8 AAP Credits
  • 1.5 CPE Credits

Your Speaker

David Peterson

Founder and Chief Strategic Officer – i7 Strategies

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