National Consumer Protection Week highlights the importance of educating consumers—but for financial institutions, protecting customers isn’t a one-time effort. It’s a daily responsibility that shows up in real conversations, transactions, and high-pressure moments across your frontline.
Fraud doesn’t follow a script. It happens during urgent wire requests, emotional interactions, and routine transactions that suddenly become high-risk.
In this 30-minute session, we break down how leading institutions move beyond awareness and equip their teams to act in the moment. You’ll learn how to:
-
Recognize evolving fraud and scam tactics targeting retail and vulnerable customers
-
Understand why traditional training breaks down under real-world pressure
-
Build “fraud reflex” across branch and call center teams
-
Strengthen your First Line of Defense with practical, repeatable strategies
-
Support compliance, audit readiness, and institutional trust through better training
