Consumer Protection Starts at the Front Line: Webinar On Demand
National Consumer Protection Week highlights the importance of educating consumers—but for financial institutions, protecting customers isn’t a one-time effort. It’s a daily responsibility that shows up in real conversations, transactions, and high-pressure moments across your frontline.
Fraud doesn’t follow a script. It happens during urgent wire requests, emotional interactions, and routine transactions that suddenly become high-risk.
In this 30-minute session, we break down how leading institutions move beyond awareness and equip their teams to act in the moment. You’ll learn how to:
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Recognize evolving fraud and scam tactics targeting retail and vulnerable customers
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Understand why traditional training breaks down under real-world pressure
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Build “fraud reflex” across branch and call center teams
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Strengthen your First Line of Defense with practical, repeatable strategies
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Support compliance, audit readiness, and institutional trust through better training