BankersHub Launches First Line of Defense™ – TeleFraud Prevention Training to Combat Growing Phone-Based Fraud in Financial Institutions
BankersHub Launches First Line of Defense™ – TeleFraud Prevention Training to Combat Growing Phone-Based Fraud in Financial Institutions
Cary, NC — July 7, 2025 — BankersHub, a leading provider of expert-led training for banks and credit unions, today announced the launch of First Line of Defense™ – TeleFraud Prevention, an interactive training module designed to help financial institutions stop phone-based fraud at the frontline.
As vishing attacks, impersonation scams, and social engineering tactics continue to rise, institutions are facing heightened risk—particularly in the most overlooked fraud vector: customer and member phone calls. The new training program empowers frontline employees with the skills to detect red flags, verify callers, and respond confidently in real time.
“Fraud no longer just starts online. More and more, it starts with a phone call,” said Holly Reitmeir, VP Operations and Product at BankersHub. “This training prepares staff to act in the moment—to identify scams, ask the right questions, and stop fraud before it spreads.”
Purpose-Built for Real-World Risk
First Line of Defense™ – TeleFraud Prevention features scenario-based training that mirrors real customer interactions. Learners evaluate recorded phone calls, assess key risk areas, and receive “Winning Tips” that reinforce proper handling and proactive fraud response.
The program is designed for any customer-facing role, including retail bankers, customer service representatives (CSRs), universal bankers, and call center agents. It is scalable across departments and institutions of all sizes.
Key Features:
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Real-world call simulations
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Skill development in identity verification, de-escalation, and scam detection
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Self-evaluation and coaching-ready insights
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Quick, flexible rollout for compliance, onboarding, or risk training
Built for Banks and Credit Unions
With tailored use cases for both banks and credit unions, the training aligns with operational realities across retail branches, call support, and member services.
“This isn’t just training—it’s a fraud prevention strategy,” said Holly Reitmeir. “Institutions are asking how they can better protect their teams and their customers. This is a practical, scalable answer.”
About BankersHub
BankersHub is a trusted provider of professional development, compliance, and risk training for banks, credit unions, and financial services organizations. Through expert-led courses, certifications, and real-time content delivery, BankersHub equips institutions with the knowledge and tools to navigate evolving regulatory, operational, and fraud landscapes.