Certification: Universal Branch Employee

See Full Certification Details (PDF)

Certification Overview: This Certification isn't intended to replace your own Bank or Credit Union training, but instead, it adds to your training by drawing on the expertise and knowledge of BankersHub's industry experts. This is the Certification program that every one of your new Universal Employees should take in order to demonstrate understanding and familiarity with the issues, services and regulations that matter most.

With branches shrinking in size over the last 15-20 years, the need for specialized roles has also diminished. Gone are the days of branches with large Teller lines, expansive Platforms and staff who are typically trained on a limited set of responsibilities.

Today's branches are smaller but customer interactions have become much more complex, requiring employees who have knowledge and training in many different functions, regulations, policies and processes. We have compiled on demand courses across 18 different topics to provide Universal Branch Employees with expertise and understanding in areas including Bank Secrecy Act, Regulation CC, Small Business Lending, Garnishments, Robbery Prevention and so much more.

Audience: 

• Current Universal Employees
• Senior Tellers
• New Accounts Representatives
• Customer/Member Services
• Branch Operations Staff

This Certification takes approximately 6 hours to complete.