Modern, Unforgettable Fraud Training

Fraud Prevention Training for Banks & Credit Unions

Q: How often is fraud prevention training updated?

Both First Line of Defense and TeleFraud Prevention introduce new scenarios quarterly, so training reflects current tactics rather than last year's threats. Training is also updated within 30 days of new regulations, and live webinars cover emerging fraud trends as they develop.

Fraud tactics continue to evolve. Your employees need more than awareness. They need the knowledge and practical experience to recognize risk, make informed decisions, and respond appropriately.

BankersHub combines expert-led education with realistic, scenario-based training to help employees across your institution prepare for the fraud situations they may encounter.

Prevent losses. Strengthen fraud readiness. Stay prepared for examiner expectations.

See the Training in Action

Withdrawal slip presented at the teller window in a fraud training scenario

First Line of Defense™New scenarios every quarter

Accountholder at a branch teller window requesting a large cash withdrawal

“I need to withdraw $8,000.00 in cash.”

Should you proceed with the transaction as requested?

YES NO

TeleFraud PreventionCall scenario · 1:14

Fraud Risk Is Evolving. Is Your Training Keeping Up?

Fraud can surface anywhere across your institution, from a suspicious check presented at a branch to an account takeover attempt over the phone or a fraudulent payment request that appears legitimate.

As the tactics continue to evolve, financial institutions must prepare employees for check fraud, payment fraud, account takeover, synthetic identities, social engineering, AI-enabled schemes, and other emerging threats.

BankersHub helps you move beyond reacting to the latest fraud scheme. With current, role-relevant education and opportunities to practice responding to realistic situations, you can build fraud awareness and decision-making skills across your institution.

Take a proactive stance by preparing employees before the next fraud attempt reaches them.

BankersHub fraud prevention training overview video

Fraud Prevention Training Across Today's Most Critical Risks

Build a stronger approach to fraud risk management by preparing employees for the threats they're most likely to encounter.

Check Fraud Prevention

Stolen and altered checks, counterfeit checks, forged documents, and the warning signs on suspicious transactions.

Payment & ACH Fraud Prevention

Wire fraud, ACH fraud, payment fraud and scams, and knowing when suspicious activity needs escalation.

Account Takeover Fraud Prevention

Impersonation, social engineering, and attempts to gain unauthorized access to accountholder accounts.

New Account Fraud Prevention

Synthetic identities, fraudulent documents, and warning signs at account opening.

Phone & Social Engineering Fraud

Voice impersonation, high-pressure requests, AI-generated deepfakes, and social engineering tactics.

Card & P2P Fraud

Debit and credit card fraud, person-to-person payment scams, and the disputes that follow.

Elder Financial Exploitation

Money mule schemes, trust and conservatorship abuse, and scams aimed at older accountholders.

Internal & Employee Fraud

Insider fraud, gaps in payments controls, and the schemes internal audit is responsible for catching.

Emerging Fraud Threats

New schemes and technology-enabled threats that were not part of last year's training.

Build Fraud Readiness Across Your Institution

Fraud prevention isn't only the responsibility of your frontline team. Employees across your institution play different roles in recognizing, preventing, escalating, and responding to fraud. BankersHub provides expert-led fraud prevention education for every function across your institution, with multiple learning formats designed to address different risks, roles, and training needs.

Scenario-Based Training

Give employees opportunities to practice recognizing and responding to fraud through realistic situations and interactive decision-making.

On-Demand Fraud Training

Provide flexible access to both expert-led and interactive training on fraud risks, controls, prevention strategies, payments, emerging schemes, and more.

Live Fraud Prevention Webinars

Keep employees current with expert-led webinars covering emerging threats, fraud trends, regulatory considerations, and practical prevention strategies.

Gamified Fraud Courses

Escape rooms, scavenger hunts, skits, and episodic formats that make fraud training more engaging without making the subject less serious.

New scenarios every quarter

Put Fraud Prevention Skills Into Practice

BankersHub's scenario-based training programs recreate situations employees encounter on the job, helping them practice making decisions in a training environment.

Accountholder at a teller window requesting a large cash withdrawal

Requested$8,000.00 cash withdrawal

Account record shown to the learner during a First Line of Defense fraud scenario

Should you proceed with the transaction as requested?

YES NO

First Line of Defense™

Prepare frontline employees for the fraud attempts walking through your doors.

First Line of Defense™ uses interactive fraud simulations to help employees recognize red flags, respond effectively, and protect accountholders and institutional assets.

Realistic scenarios cover threats including check fraud, synthetic identities, forged documents, wire fraud, AI deepfakes, and more, with new scenarios introduced quarterly. Learners also receive personalized report cards based on the decisions they make during the simulation, including how much loss they prevented.

Highlights

Interactive, real-world fraud scenarios
New scenarios every quarter
Personalized learner feedback
Practice recognizing and responding to evolving threats

Take the guided walkthroughSee a full First Line of Defense™ scenario from the learner's side

Call center employee handling a suspicious phone call in a TeleFraud Prevention scenario

Listen to the call 1:14

Rate the Agent

Scored

Which question asked by Natalie most effectively helped identify how the fraud occurred?

Did you click a link from the text?
Do you recognize the $16.00 transaction?

+ 2 more options

First Line of Defense™ – TeleFraud Prevention

Prepare employees for the fraud attempts coming through the phone.

TeleFraud Prevention puts employees directly into realistic phone-based fraud situations where they must evaluate the interaction and decide how to respond.

Scenarios expose learners to AI-generated deepfake callers, social engineering, impersonation, high-pressure wire fraud, and account takeover attempts, while reinforcing skills such as identity verification, risk detection, and de-escalation.

Highlights

Call-based fraud simulations
AI-generated voice and impersonation scenarios
Identity verification and de-escalation practice
Personalized coaching and reinforcement
New scenarios quarterly
Designed to fit into the busy workday

Watch the TeleFraud teaserHear what a fraud call actually sounds like

Could Your Fraud Training Do More?

Talk with our team about how you're preparing employees today and explore whether scenario-based training could strengthen your approach.

Talk With a Fraud Training Expert

Trusted by Leading Banks & Credit Unions

I had a longtime teller call me and say, 'I keep failing the test — it's making me really think.' It was making her not just click, click, click to pass. It was actually challenging her to ask: do I really know what I think I know?

Dana SextonHR Officer and Vice PresidentFirst Bank of Alabama Read the First Bank of Alabama story →(opens in a new tab)

Employees love it because of the real-life situations and documents, while management loves that employees can actually practice applying procedures in a training environment. It allows the company as a whole to see where more training should be focused in order to protect its assets!

Cindy TurnerSVP Director of Support ServicesTexana Bank

The advantage here is out-of-the-box, ready-to-go training — as opposed to getting feedback about fraud, then trying to build the training and push it out, which takes time.

Kyle ForemanConsumer Banking Operations Training SupervisorINTRUST Bank Read the INTRUST Bank story →(opens in a new tab)

Make Fraud Prevention Training Easier to Manage

Effective fraud training shouldn't create more administrative work for your team.

BankersHub brings your training and the tools to manage it together in one modern learning platform. Assign training, automate reminders, monitor completion, and maintain the records you need without piecing together multiple systems. Compliance-ready reporting gives administrators a clear view of progress, overdue assignments, and completion records.

Whether you're building a broader fraud prevention program or strengthening training for a specific team, BankersHub helps you deliver the right training to the right employees and keep track of it in one place.

Explore Our Learning Platform

The Noggin Guru Learning Platform administrator dashboard and completion report

Fraud Prevention Training FAQ

Common questions from banks and credit unions building a fraud prevention training program.

What is fraud prevention training for banks and credit unions?

Fraud prevention training prepares employees to recognize, respond to, and escalate fraud attempts they encounter in their day-to-day work. BankersHub delivers it as expert-led, scenario-based education covering check fraud, payment and ACH fraud, account takeover, new account fraud, phone and social engineering fraud, and emerging threats.

What fraud topics does BankersHub training cover?

Training spans the threats institutions face most often: check fraud, wire and ACH fraud, payment scams, account takeover, synthetic identities and new account fraud, social engineering and AI-generated deepfakes, and newly emerging schemes. Content is updated as fraud tactics change.

What is scenario-based fraud training?

Scenario-based training puts employees into realistic situations and asks them to make decisions, rather than only presenting information to review. BankersHub's interactive programs recreate situations employees encounter on the job so they can practice recognizing red flags and choosing a response in a training environment.

Who at our institution should take fraud prevention training?

Fraud prevention isn't only a frontline responsibility. BankersHub provides role-relevant education for frontline employees, call center teams, operations, payments professionals, supervisors, managers, and other functions that play a role in recognizing, preventing, escalating, or responding to fraud.

How often is fraud prevention training updated?

Both First Line of Defense™ and TeleFraud Prevention introduce new scenarios quarterly, so training reflects current tactics rather than last year's threats. Training is also updated within 30 days of new regulations, and live webinars cover emerging fraud trends as they develop.

Can we track and document who completed fraud training?

Yes. Administrators can assign training, monitor progress, and maintain clear completion records through the BankersHub learning platform, so completion can be documented without pulling reports one learner at a time.

Take a Proactive Stance Against Fraud

Fraud tactics will keep changing. Your employees' preparation needs to keep pace.

Give your institution expert-led, scenario-based fraud prevention education designed to help employees recognize threats, respond with confidence, and strengthen fraud readiness across every function.