Accountholder Death Requirements - Documentation, POD, POA, Checklist and More
About This Course
Working with relatives of an accountholder who has recently passed can be difficult and emotionally trying. The situation becomes more stressful when banks and CUs are unsure of proper procedures to follow.
This informative branch webinar guides frontline staff through the sensitive process of assisting relatives after an accountholder’s death. Learn how to handle emotionally difficult situations with professionalism while ensuring your institution follows correct procedures and regulatory requirements.
Key Takeaways:
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Understand the legal and procedural steps after an accountholder’s death
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Learn how to communicate with grieving family members professionally
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Identify common mistakes and how to avoid them
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Gain confidence in handling estate and account closure questions
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Ensure compliance with institutional and regulatory requirements
*This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Your Instructor
Dawn began her banking career working for a community bank, while attending The Ohio State University. She has nearly fifteen years of experience in client service, operations, information technology, administrative and board relations, marketing and compliance. Most recently Dawn served as the Senior Vice President of Bank Operations for a central-Ohio based community bank, where she created and refined the bank’s policies and procedures, conducted self-audits and risk assessments, and organized implementation of new products and services. She has served in the roles of Compliance, BSA/AML, CRA, Privacy and Security Officer and led training initiatives, prepared due diligence information for and completed a variety of regulatory applications and coordinated internal and external audits and exams.
This course is covered under team memberships.
See Team Memberships