Investigating Debit Card Disputes while Balancing Debit Card Losses

On Demand Course

Instructor: Terri Sands

Duration: 1 HR

What You'll Learn

Effectively managing debit card disputes is essential to Regulation E compliance and minimizing avoidable losses. This session explores best practices for investigating claims, determining liability, and asking the right consumer questions based on the specific dispute scenario.

Key Takeaways:

Understand Regulation E requirements for debit card error resolution
Learn how to identify and document different types of disputes
Gain sample questions to ask consumers based on the situation
Discover strategies to reduce unnecessary write-offs
Improve internal processes to ensure compliance and customer satisfaction

*This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

About the Author:

Terri Sands

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations. Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

On-Demand Course