10 Ways to Design, Implement, and Train on Customer Experience

On Demand Course

Instructor: Lisa Beck Schuck

Duration:

What You'll Learn

You know that customer experience is critical to enlarging relationships and creating brand advocacy with your customers. And, you know that your frontline are the ones that have the interactions that give your customers that exceptional experience. The problem is supporting your frontline in learning the importance of and more importantly how to deliver customer experience that makes your institution stand out and, well, be the Chick-Fil-A of Banking can be challenging.

In this bank webinar, a follow up to Becoming the Chick-Fil-A of Banking, you will learn how to create a customer experience program for your frontline that develops a culture of excellence.

In this banking webinar learn:

How to design a framework that encourages your staff to deliver exceptional customer experiences with each and every interaction they have
How to train your frontline and the importance of ongoing training and encouragement
10 different ways to work with your team around customer experience with examples and ideas

About the Author:

Lisa Beck Schuck

Lisa Beck Schuck is a nationally recognized strategic marketing executive and business development professional with an extensive background in the financial services and mid-sized business arena. She has successfully transitioned brands and created a national brand with three unique business units. Lisa’s experience encompasses a broad spectrum of financial industry knowledge, skills and experience. Skilled at developing and leading teams to successfully achieve growth plans, she demonstrates a proven success creating sales and marketing strategies on a national platform evolving brands to match business objectives.

On-Demand Course