10 Ways to Design, Implement, and Train on Customer Experience

You know that customer experience is critical to enlarging relationships and creating brand advocacy with your customers. And, you know that your frontline are the ones that have the interactions that give your customers that exceptional experience. The problem is supporting your frontline in learning the importance of and more importantly how to deliver customer experience that makes your institution stand out and, well, be the Chick-Fil-A of Banking can be challenging.

In this bank webinar, a follow up to Becoming the Chick-Fil-A of Banking, you will learn how to create a customer experience program for your frontline that develops a culture of excellence. 

In this banking webinar learn:

• How to design a framework that encourages your staff to deliver exceptional customer experiences with each and every interaction they have
• How to train your frontline and the importance of ongoing training and encouragement
• 10 different ways to work with your team around customer experience with examples and ideas