On Demand Course

Fraud Incident Response: From Front-Line To Operations

Explore the latest developments in fraud and get insight into how best to protect the bank and its customers/members from the front-line to the back-office.

Learning Objectives

By the end of this session, participants will be able to:

  1. Identify the latest developments and trends in fraud affecting financial institutions.
  2. Recognize signs of fraud at the front-line and know how to escalate incidents appropriately.
  3. Explain the back-office response process once a fraud incident has been escalated.
  4. Apply a coordinated approach to fraud incident response that protects the institution and its customers.
Terri Sands 1 HR

About This Course

This course explores the latest developments in fraud and provides practical insight into how to protect the bank and its customers or members across every level of the institution—from the front-line to the back-office. Participants will learn how fraud incidents should be identified, escalated, and handled as they move through the organization, building a coordinated response approach that strengthens protection at every touchpoint.

 

 

*This course does NOT qualify, nor meet the National Standard for NASBA accreditation. 

Your Instructor

Terri Sands
Terri Sands

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations.

Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Training your team?

This course is covered under team memberships.

See Team Memberships
Buying for yourself?
$ 199
Included with Team Membership
Training your team?

This course is covered under team memberships.

See Team Memberships
$ 199
per attendee