Interactive

Questioning Techniques

Course Overview: This course is designed for anyone interested in learning the questioning techniques to use while opening a new account or maintaining an existing one.

Learning Objectives:

  • Explain the importance of questioning skills in uncovering customer needs and controlling the outcome of the sales process
  • Define purposes of four basic types of questions and when they are used in the sales process
  • Create good examples of each basic type of question

Audience: Customer Service, Management, Sales

Length of Course: This course takes approximately 30 minutes to complete.

Included with Team Membership

About This Course

Course Overview: This course is designed for anyone interested in learning the questioning techniques to use while opening a new account or maintaining an existing one.

Learning Objectives:

  • Explain the importance of questioning skills in uncovering customer needs and controlling the outcome of the sales process

  • Define purposes of four basic types of questions and when they are used in the sales process

  • Create good examples of each basic type of question

Audience: Customer Service, Management, Sales

Length of Course: This course takes approximately 30 minutes to complete.

 

*This course does NOT qualify, nor meet the National Standard for NASBA accreditation. 

Training your team?

This course is covered under team memberships.

See Team Memberships
Buying for yourself?
$ 89
Included with Team Membership
Training your team?

This course is covered under team memberships.

See Team Memberships
$ 89
per attendee