What You'll Learn
Course Overview: This course is designed for anyone interested in learning the questioning techniques to use while opening a new account or maintaining an existing one.
Learning Objectives:
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Explain the importance of questioning skills in uncovering customer needs and controlling the outcome of the sales process
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Define purposes of four basic types of questions and when they are used in the sales process
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Create good examples of each basic type of question
Audience: Customer Service, Management, Sales
Length of Course: This course takes approximately 30 minutes to complete.
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