On Demand Course

The Fundamentals of Exceptional Customer Service

Learn how clear and concise communication, along with emotional intelligence, promotes team building and individual success.

Learning Objectives

After completing this course, attendees will be able to:

  • Identify the key drivers of exceptional customer service and recognize their impact on team performance and profitability
  • Define methods for assessing customer service levels within teams
  • Identify effective communication techniques
  • Define the concepts of emotional intelligence and accountability
Angie Garfield .75 HR
Included with Team Membership

About This Course

Exceptional customer service helps build team success and generate more profit. This presentation will focus on what builds the understanding of consistently applying customer-focused behaviors and attitudes. Leaders and team members at all levels will learn how clear and concise communication, along with emotional intelligence, promotes team building, individual success, and exceptional customer service. Angie will introduce simple processes that can be highly effective.

Agenda

Why Practice Exceptional Customer Service?

  • Employee Empowerment/Confidence
  • Productivity
  • Profits

The Current Level of Customer Service Within Your Teams

  • Surveys (Internal and External)
  • Success Stories, Development Opportunities
  • Obstacles to Better Customer Service

Your Expectations of Exceptional Customer Service

  • Everyone Has Different Ideas of Customer Service
  • Basics - Simple Yet Essential Practices
  • Frequent Overview of Practices

Communication

  • Foundation of Communication - Active Listening, Feedback, Clarity
  • Be Prepared
  • Be Present

Emotional Intelligence

  • The Ability to Understand and Manage Your Emotions and How or if They Affect Those Around You
  • Traits of Emotional Intelligence
  • Self-Awareness

Accountability

  • Begins at the Top
  • Building Trust
  • Accountable for Actions, Behaviors, Performance

 

*This program does NOT qualify, nor meet the National Standard for NASBA accreditation. 

Your Instructor

Angie Garfield
Angie Garfield

- Owner of Customer First Success
- Expertise in communication skills, team building, team environment dynamics, people development, emotional intelligence, goal achievement for individuals and teams, behaviors, and resolving conflict
- Has facilitated successfully over 800 professionals in the Omaha area to achieve excellence in customer service
- Has presented to senior executives, international professionals, and charitable organizations
- Known for engaging participants with content and material that brings team building as well as individual success to any company
- Member of Omaha Area Chamber of Commerce, Omaha Better Business Bureau, and National Speakers Association
- Can be contacted at agarfield333@gmail.com or 402-320-5892

Training your team?

This course is covered under team memberships.

See Team Memberships
Buying for yourself?
$ 99
Included with Team Membership
Training your team?

This course is covered under team memberships.

See Team Memberships
$ 99
per attendee