What You'll Learn
Exceptional customer service helps build team success and generate more profit. This presentation will focus on what builds the understanding of consistently applying customer-focused behaviors and attitudes. Leaders and team members at all levels will learn how clear and concise communication, along with emotional intelligence, promotes team building, individual success, and exceptional customer service. Angie will introduce simple processes that can be highly effective.
Agenda
Why Practice Exceptional Customer Service?
- Employee Empowerment/Confidence
- Productivity
- Profits
The Current Level of Customer Service Within Your Teams
- Surveys (Internal and External)
- Success Stories, Development Opportunities
- Obstacles to Better Customer Service
Your Expectations of Exceptional Customer Service
- Everyone Has Different Ideas of Customer Service
- Basics - Simple Yet Essential Practices
- Frequent Overview of Practices
Communication
- Foundation of Communication - Active Listening, Feedback, Clarity
- Be Prepared
- Be Present
Emotional Intelligence
- The Ability to Understand and Manage Your Emotions and How or if They Affect Those Around You
- Traits of Emotional Intelligence
- Self-Awareness
Accountability
- Begins at the Top
- Building Trust
- Accountable for Actions, Behaviors, Performance
*This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
About the Author:
- Owner of Customer First Success
- Expertise in communication skills, team building, team environment dynamics, people development, emotional intelligence, goal achievement for individuals and teams, behaviors, and resolving conflict
- Has facilitated successfully over 800 professionals in the Omaha area to achieve excellence in customer service
- Has presented to senior executives, international professionals, and charitable organizations
- Known for engaging participants with content and material that brings team building as well as individual success to any company
- Member of Omaha Area Chamber of Commerce, Omaha Better Business Bureau, and National Speakers Association
- Can be contacted at agarfield333@gmail.com or 402-320-5892
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