Monday, October 26 | 12:00 pm ET | Free webinar
Experienced fraud professionals can seem to have a sixth sense for when something isn’t right. But that instinct isn’t magic. It comes from knowing what to notice, how to question what doesn’t add up, and when to take a closer look.
Join BankersHub fraud prevention expert Lorie St. Lawrence for a practical look inside the mindset of a fraud fighter. Using real-world examples, Lorie will show how experienced fraud professionals evaluate suspicious situations, from spotting inconsistencies between a customer’s story, behavior and transaction to recognizing the tactics fraudsters use to create urgency, establish credibility and influence both customers and employees.
You’ll also explore why even capable, well-trained employees can miss warning signs and how teams can build stronger habits for recognizing and responding to potential fraud.
Attendees will learn how to:
- Recognize subtle inconsistencies and warning signs that can be easy to overlook
- Identify common pressure and manipulation tactics used against customers and employees
- Ask questions that help distinguish legitimate customer situations from potentially fabricated stories
- Evaluate suspicious situations more like an experienced fraud professional
- Understand why fraud can still slip past well-trained employees and how ongoing practice can help
Who should attend:
This session is designed for frontline and customer-facing employees and the leaders responsible for preparing them to recognize and respond to fraud, including fraud and financial crimes professionals, branch and retail banking leaders, contact center leaders, operations teams, and training and L&D professionals.
The session falls on National Financial Crime Fighter Day, an annual day recognizing the BSA/AML, fraud and compliance professionals who protect their institutions and customers from financial crime. It’s a fitting time to bring your team together and sharpen the instincts every fraud fighter relies on.
Presented by Lorie St. Lawrence, Director of Education Technology at BankersHub.
