On Demand Course

Best Business Practices for Handling Reclamations, Death Notifications Entries and other Government Payments

Protect your institution from losses and costly compliance mistakes. 

Learning Objectives

After attending this course, you will be able to:

  • Identify the key federal regulations, Nacha rules, and Treasury guidance that govern ACH government payments, reclamations, death notification entries (DNEs), and garnishments
  • Differentiate between payments that are subject to reclamation and payments that are exempt from reclamation or garnishment protections under federal rules
  • Recognize the operational responsibilities and timelines financial institutions must follow when responding to death notification entries, reclamations, returned payments, and garnishment orders
  • Identify best business practices and internal controls that help financial institutions reduce losses, maintain compliance, and improve communication when handling government payments and sensitive customer situations
Kelly Rozier 1.6 CPE/ NASBA, 1.2 Nacha (AAP/APRP) 1 HR
Included with Team Membership

About This Course

Are you handling reclamations, Death Notification Entries (DNEs) and Garnishments Correctly?  What are the most common errors for managing and responding to these notifications and requests?  This course will provide financial institutions with an in-depth understanding for responding to reclamations, DNEs and other requests, what documentation you should include in your procedures and effective tools you can implement to avoid monetary losses and compliance issues.  Examples of common errors and best business practices to mitigate your risks will be outlined during the session.

 Topics covered in this course

  • How to respond timely to reclamations
  • How to respond to death notification entries
  • How to use the Green Book as a tool for handling government payments
  • Deadlines for responding to other government payment requests

Who Should Attend

  • BSA Officers and Support Teams
  • Call Center
  • Client Facing Teams
  • Deposit Operations
  • Electronic Banking
  • Finance and Accounting
  • Fraud Management
  • Internal Audit
  • Information Technology and Security
  • In-House Counsel
  • Risk Management
  • Senior Leadership
  • Treasury Management

 

Your Instructor

Kelly Rozier
Kelly Rozier

Kelly Rozier has extensive banking experience; specializing is Electronic Payments and fraud.
Ms. Rozier advises both financial institutions and their service providers on payments audits, process improvement, and risk management. She provides expertise in ACH, Wire Transfer, Remote Deposit Capture (RDC), and other payment systems, including audits of third-party senders and service providers. She works closely with banking professionals, , risk managers, compliance officers, and operations teams in the context of payments compliance, process optimization, financial risk management, and regulatory education. Additionally, Kelly collaborates with the Simplify Risk–Secura membership program to deliver education and resources tailored to banks, fintech companies and credit unions
Prior to joining Stout, Kelly was responsible for the payment’s governance including treasury services and oversight for an $18 billion in assets financial institution. Kelly has a significant amount of experience working on the financial institution side and working with all the major core providers on electronic payments needs based on external fraud threats, network and regulatory requirements. Kelly also has ten years of experience working directly with the BSA/AML and fraud areas specific to electronic payments fraud and incident response.

CPE & Accreditation

This course qualifies for 1.6 CPE/ NASBA, 1.2 Nacha (AAP/APRP). Your certificate and transcript are available immediately upon completion.

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Nacha (National Automated Clearing House Association) -AAP/APRP

Nacha has approved this course as eligible for AAP or APRP Renewal Credit(s).

Requesting CE:
Upon completion of this course, please email creditrequest@nogginguru.com to obtain a CE certificate.

CPE/NASBA - QAS Self Study

Noggin Guru, Inc. dba Lorman Education Services and BankersHub is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539.

Please note: You must attend at least 50 minutes to obtain credit. Final CPE approval belongs with each state's regulatory board. Credit is based on a 50-minute credit hour.

For more detailed information about the course, including the outline, content, and objectives, please refer to the 'Description' tab on this webpage.

Field Of Study: Specialized Knowledge
Prerequisite: Basic knowledge of the banking industry, business, or law
Level of Knowledge: Intermediate
Advanced Preparation: None
Delivery Method: QAS Self Study

Requesting CE:
Upon completion of this course, please email creditrequest@nogginguru.com to obtain a CE certificate.

Training your team?

This course is covered under team memberships.

See Team Memberships
Buying for yourself?
$ 199
Included with Team Membership
Training your team?

This course is covered under team memberships.

See Team Memberships
$ 199
per attendee