Best Business Practices for Handling Reclamations, Death Notifications Entries and other Government Payments

On Demand Course

Instructor: Kelly Rozier

Duration: 1 HR

What You'll Learn

Are you handling reclamations, Death Notification Entries (DNEs) and Garnishments Correctly? What are the most common errors for managing and responding to these notifications and requests? This course will provide financial institutions with an in-depth understanding for responding to reclamations, DNEs and other requests, what documentation you should include in your procedures and effective tools you can implement to avoid monetary losses and compliance issues. Examples of common errors and best business practices to mitigate your risks will be outlined during the session.

Topics covered in this course

How to respond timely to reclamations
How to respond to death notification entries
How to use the Green Book as a tool for handling government payments
Deadlines for responding to other government payment requests

Who Should Attend

BSA Officers and Support Teams
Call Center
Client Facing Teams
Deposit Operations
Electronic Banking
Finance and Accounting
Fraud Management
Internal Audit
Information Technology and Security
In-House Counsel
Risk Management
Senior Leadership
Treasury Management

Accreditations

Nacha (National Automated Clearing House Association) -AAP/APRP

Nacha has approved this course as eligible for AAP or APRP Renewal Credit(s).

Requesting CE:
Upon completion of this course, please email creditrequest@nogginguru.com to obtain a CE certificate.

CPE/NASBA - QAS Self Study

Noggin Guru, Inc. dba Lorman Education Services and BankersHub is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539.

Please note: You must attend at least 50 minutes to obtain credit. Final CPE approval belongs with each state's regulatory board. Credit is based on a 50-minute credit hour.

For more detailed information about the course, including the outline, content, and objectives, please refer to the 'Description' tab on this webpage.

Field Of Study: Specialized Knowledge
Prerequisite: Basic knowledge of the banking industry, business, or law
Level of Knowledge: Intermediate
Advanced Preparation: None
Delivery Method: QAS Self Study

Requesting CE:
Upon completion of this course, please email creditrequest@nogginguru.com to obtain a CE certificate.

About the Author:

Kelly Rozier

Kelly Rozier has extensive banking experience; specializing is Electronic Payments and fraud. Ms. Rozier advises both financial institutions and their service providers on payments audits, process improvement, and risk management. She provides expertise in ACH, Wire Transfer, Remote Deposit Capture (RDC), and other payment systems, including audits of third-party senders and service providers. She works closely with banking professionals, , risk managers, compliance officers, and operations teams in the context of payments compliance, process optimization, financial risk management, and regulatory education. Additionally, Kelly collaborates with the Simplify Risk–Secura membership program to deliver education and resources tailored to banks, fintech companies and credit unions Prior to joining Stout, Kelly was responsible for the payment’s governance including treasury services and oversight for an $18 billion in assets financial institution. Kelly has a significant amount of experience working on the financial institution side and working with all the major core providers on electronic payments needs based on external fraud threats, network and regulatory requirements. Kelly also has ten years of experience working directly with the BSA/AML and fraud areas specific to electronic payments fraud and incident response.

On-Demand Course