On Demand Course

Challenges in Reg E Investigations

Confidently resolve Reg E disputes while reducing risk and delays.

Learning Objectives

After attending this course, you will be able to:

  • Identify the types of electronic fund transfers and consumer accounts covered under Regulation E, distinguishing them from transactions and account types that fall outside its scope.
  • Differentiate between the three fraud scenarios (account
    takeover, fraudulent inducement, and authorized push payment fraud) and apply the correct Regulation E investigation standard to each.
  • Define the key investigation timelines mandated by
    Regulation E and describe the written notice requirements that accompany each stage of the dispute lifecycle.
  • Identify the components of a compliant Reg E investigation
    file and recognize common operational deficiencies that lead to regulatory findings and enforcement actions.
Kelly Rozier 1.8 CPE/ NASBA 1 HR

About This Course

Investigating Regulation E disputes when consumers claim fraud can be a challenging and nuanced process. This course is designed to help you navigate these complexities with confidence. Our industry experts will explore common obstacles in Reg E investigations and share proven strategies for overcoming them. You’ll gain insights into best practices, effective investigative techniques, and compliance tips to ensure your financial institution remains protected while adhering to Regulation E requirements. Learn how to streamline your processes, meet regulatory deadlines, and handle disputes effectively from start to finish.

Topics covered in this course

  • Understand common challenges in Reg E investigations
  • Review Regulation E requirements
  • Learn best practices for managing disputes

Who Should Attend

  • BSA Officers and Support Teams
  • Call Center
  • Client Facing Teams
  • Deposit Operations
  • Electronic Banking
  • Finance and Accounting
  • Fraud Management
  • Internal Audit
  • Information Technology and Security
  • In-House Counsel
  • Risk Management
  • Senior Leadership
  • Treasury Management

Your Instructor

Kelly Rozier
Kelly Rozier

Kelly Rozier has extensive banking experience; specializing is Electronic Payments and fraud.
Ms. Rozier advises both financial institutions and their service providers on payments audits, process improvement, and risk management. She provides expertise in ACH, Wire Transfer, Remote Deposit Capture (RDC), and other payment systems, including audits of third-party senders and service providers. She works closely with banking professionals, , risk managers, compliance officers, and operations teams in the context of payments compliance, process optimization, financial risk management, and regulatory education. Additionally, Kelly collaborates with the Simplify Risk–Secura membership program to deliver education and resources tailored to banks, fintech companies and credit unions
Prior to joining Stout, Kelly was responsible for the payment’s governance including treasury services and oversight for an $18 billion in assets financial institution. Kelly has a significant amount of experience working on the financial institution side and working with all the major core providers on electronic payments needs based on external fraud threats, network and regulatory requirements. Kelly also has ten years of experience working directly with the BSA/AML and fraud areas specific to electronic payments fraud and incident response.

CPE & Accreditation

This course qualifies for 1.8 CPE/ NASBA. Your certificate and transcript are available immediately upon completion.

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CPE/NASBA - QAS Self Study

Noggin Guru, Inc. dba Lorman Education Services and BankersHub is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org.

For more information regarding administrative policies such as complaint and refund, please contact our offices at 866-352-9539.

Please note: You must attend at least 50 minutes to obtain credit. Final CPE approval belongs with each state's regulatory board. Credit is based on a 50-minute credit hour.

For more detailed information about the course, including the outline, content, and objectives, please refer to the 'Description' tab on this webpage.

Field Of Study: Specialized Knowledge
Prerequisite: Basic knowledge of the banking industry, business, or law
Level of Knowledge: Intermediate
Advanced Preparation: None
Delivery Method: QAS Self Study

Requesting CE:
Upon completion of this course, please email creditrequest@nogginguru.com to obtain a CE certificate.

Training your team?

This course is covered under team memberships.

See Team Memberships
Buying for yourself?
$ 199
Included with Team Membership
Training your team?

This course is covered under team memberships.

See Team Memberships
$ 199
per attendee