On Demand Course

Debit Card Fraud Using Elders as Money Mules: Effectively Handling These Types of Disputes

Financial institutions struggle with how to effectively handle debit card fraud when there is an elder adult involved who has been tricked into providing their card information. This webinar addresses these difficult events.

Learning Objectives

By the end of this session, participants will be able to:

  1. Recognize the signs of elder financial exploitation involving debit card fraud and money mule schemes.
  2. Explain how scammers target and manipulate elder adults into providing card information.
  3. Apply best practices for investigating and handling disputes involving elder debit card fraud.
  4. Determine appropriate steps to protect and support elder customers who have been victimized.
Terri Sands 1 HR
Included with Team Membership

About This Course

This course addresses the difficult and increasingly common scenario of debit card fraud involving elder adults who have been tricked into providing their card information and unknowingly acting as money mules. Participants will learn how to effectively identify these situations and navigate the unique challenges they present when handling the resulting disputes, equipping financial institutions to respond appropriately while protecting vulnerable customers.


 

*This program does NOT qualify, nor meet the National Standard for NASBA accreditation. 

Your Instructor

Terri Sands
Terri Sands

Throughout her career, Terri has served as a leader in the payments and fraud prevention industry, providing education, risk management and compliance consulting and support services geared toward the specific needs of financial organizations.

Terri is an Advanced Certified Anti-Money Laundering Specialist, an At-Risk Adult Crime Specialist and an Accredited ACH Professional. Prior to founding Secura, Terri served as co-founder of Payments Information Circle (PIC), a service organization providing payments industry education, auditing, consulting, resources, and support services to financial organizations throughout the country. Prior to her work at PIC, Terri also served as the President of GACHA, a non-profit, regional payments association where she provided strategic direction for financial institutions in the payments industry. Terri began her career in payments as a Senior Analyst with the Federal Reserve Bank of Atlanta where she provided training throughout the Sixth District and served on the Federal Reserve ACH Conversion Team that consolidated ACH Services for all branch locations in the Sixth District.

Training your team?

This course is covered under team memberships.

See Team Memberships
Buying for yourself?
$ 99
Included with Team Membership
Training your team?

This course is covered under team memberships.

See Team Memberships
$ 99
per attendee