What You'll Learn
Course Overview: This course is designed for branch managers who need an understanding of “Elder Financial Abuse,” as well as the role of Tellers and Customer Service Representatives in preventing it
Learning Objectives:
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Recognize the warning signs of elder financial abuse
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List strategies for responding to suspicious behavior
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Explain the importance of following internal procedures
Audience: Management
Length of Course: This course takes approximately 30 minutes to complete.
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