What You'll Learn
Giving constructive feedback is difficult if you don’t know how to do it. In this presentation, you will learn a simple two-step process for giving feedback that will always be well-received and appreciated. The secret is understanding that you, as the leader, must coach for improvement, not perfection. The coaching process is continuous. Thus, feedback must be in small doses and provided often. You will learn why giving feedback does not have to be uncomfortable; how to exhibit empathy and listen your employee into existence; how to coach for improvement, not perfection; and how to make feedback a daily practice (taking less than 30 seconds of your time).
Agenda
- Why Giving Feedback Can Be Uncomfortable
- How Adults Learn and Don’t Learn
- The Purpose of Feedback
- The Difference Between Feedback and a Performance Review
- The Need for Deep Empathy
- Give Feedback Frequently, Not Yearly
- Coach for Improvement, Not Perfection
- Look for Incremental Improvement Over Time
- Don’t Judge or Criticize
- Dealing With Resistance and Upset
- Here’s How to Do It
*This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Accreditations
SHRM (Society for Human Resource Management)
BankersHub/Noggin Guru Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for the PDC(s) listed to the right of this page for the SHRM-CP or SHRM-SCP.
Requesting CE:
Upon completion of this course, please email
creditrequest@nogginguru.com
to obtain a CE certificate.
HR Certification Institute- General
This program has been pre-approved for the general recertification credit(s) listed to the right on this page. Credits awarded can be used toward the aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), or SPHRi(TM) recertification through the HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
Requesting CE:
Upon completion of this course, please email
creditrequest@nogginguru.com
to obtain a CE certificate.
About the Author:
Noll Associates
- Trial lawyer for 22 years before turning to peacemaking and mediation
- Adjunct professor at the Straus Institute of Dispute Resolution, Caruso School of Law, Pepperdine University
- Author of four books
- Honored as California Lawyer Magazine Lawyer of the Year
- Purpose Prize fellow since 2014 and has received many other professional awards and recognition
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