On Demand Course

How to Effectively Manage Conflict With Peers

Learn to recognize the common causes of conflict between peers and understand the possible steps to take after calm is restored.

Learning Objectives

After completing this course, learners will be able to:

  • Identify the underlying causes of conflict between peers
  • Explain the role of emotions and affect in conflict situations
  • Apply evidence-based techniques to de-escalate and resolve peer conflicts
Douglas E. Noll 1.0 SHRM, 1.0 HR Certification Institute 1 HR
Included with Team Membership

About This Course

Conflict has permeated our culture and our workplaces. From national politics to courtrooms to media to work, people have learned to not be nice to each other. While bullying and misbehaviors are decried, very little is done to support a culture of civility and calm. The result is conflict, chaos, loss of productivity, low morale, and costly turnovers. This topic helps leaders, supervisors and managers understand the causes of peer conflict and provide actionable ideas to de-escalate conflict in teams and workplaces.

Agenda

What Causes Conflict Between Humans

  • The 6 Needs of Conflict
  • The Four Responses That Never Work

Understanding Emotions

  • The Strong Cultural Bias Against Emotional Competency
  • Affect - What We Are Born With
  • Emotion - What We Create
  • Alexithymia - the Root Cause of Most Conflict

What Can You Do About It?

  • Meeting the Need to Be Heard
  • Listening to Emotions
  • After Calm Is Restored

 

*This program does NOT qualify, nor meet the National Standard for NASBA accreditation. 

Your Instructor

Douglas E. Noll
Douglas E. Noll

Noll Associates
- Trial lawyer for 22 years before turning to peacemaking and mediation
- Adjunct professor at the Straus Institute of Dispute Resolution, Caruso School of Law, Pepperdine University
- Author of four books
- Honored as California Lawyer Magazine Lawyer of the Year
- Purpose Prize fellow since 2014 and has received many other professional awards and recognition

CPE & Accreditation

This course qualifies for 1.0 SHRM, 1.0 HR Certification Institute. Your certificate and transcript are available immediately upon completion.

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HR Certification Institute- General

This program has been pre-approved for the general recertification credit(s) listed to the right on this page. Credits awarded can be used toward the aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), or SPHRi(TM) recertification through the HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.

Requesting CE:
Upon completion of this course, please email creditrequest@nogginguru.com to obtain a CE certificate.

SHRM (Society for Human Resource Management)

BankersHub/Noggin Guru Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for the PDC(s) listed to the right of this page for the SHRM-CP or SHRM-SCP.

Requesting CE:
Upon completion of this course, please email creditrequest@nogginguru.com to obtain a CE certificate.

Training your team?

This course is covered under team memberships.

See Team Memberships
Buying for yourself?
$ 199
Included with Team Membership
Training your team?

This course is covered under team memberships.

See Team Memberships
$ 199
per attendee