What You'll Learn
Conflict has permeated our culture and our workplaces. From national politics to courtrooms to media to work, people have learned to not be nice to each other. While bullying and misbehaviors are decried, very little is done to support a culture of civility and calm. The result is conflict, chaos, loss of productivity, low morale, and costly turnovers. This topic helps leaders, supervisors and managers understand the causes of peer conflict and provide actionable ideas to de-escalate conflict in teams and workplaces.
Agenda
What Causes Conflict Between Humans
- The 6 Needs of Conflict
- The Four Responses That Never Work
Understanding Emotions
- The Strong Cultural Bias Against Emotional Competency
- Affect - What We Are Born With
- Emotion - What We Create
- Alexithymia - the Root Cause of Most Conflict
What Can You Do About It?
- Meeting the Need to Be Heard
- Listening to Emotions
- After Calm Is Restored
*This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Accreditations
HR Certification Institute- General
This program has been pre-approved for the general recertification credit(s) listed to the right on this page. Credits awarded can be used toward the aPHR®, aPHRi(TM), PHR®, PHRca®, SPHR®, GPHR®, PHRi(TM), or SPHRi(TM) recertification through the HR Certification Institute® (HRCI®). For more information about certification or recertification, please visit the HR Certification Institute website at www.hrci.org.
Requesting CE:
Upon completion of this course, please email
creditrequest@nogginguru.com
to obtain a CE certificate.
SHRM (Society for Human Resource Management)
BankersHub/Noggin Guru Inc. is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM. This program is valid for the PDC(s) listed to the right of this page for the SHRM-CP or SHRM-SCP.
Requesting CE:
Upon completion of this course, please email
creditrequest@nogginguru.com
to obtain a CE certificate.
About the Author:
Noll Associates
- Trial lawyer for 22 years before turning to peacemaking and mediation
- Adjunct professor at the Straus Institute of Dispute Resolution, Caruso School of Law, Pepperdine University
- Author of four books
- Honored as California Lawyer Magazine Lawyer of the Year
- Purpose Prize fellow since 2014 and has received many other professional awards and recognition
You Might Also Like
On-Demand Course
Illinois Mandatory Anti-Sexual Harassment Training for Supervisors
On-Demand Course
In June of 2022, Chicago amended the Chicago Human Rights Ordinance to require that all employers in Chicago provide two hours of supervisor/management and one hour of employee sexual harassment training annually for all its employees. This change is in conjunction with the Illinois Human Rights ...
Instructor: Julie A. Proscia
299.00
Order Today
Role: HR & Business Skills
299.00
Order Today
On-Demand Course
Project Management Best Practices
On-Demand Course
Let’s face it - we are all managing projects every day! They may be simple or complicated, but undoubtedly you are managing projects within your role. You don’t need to be a project manager to learn how to manage your projects effectively and efficiently. This Course will provide some of the best...
Instructor: Cheryl Grazier
299.00
Order Today
Role: HR & Business Skills
Credits: 1.0 SHRM, 1.0 HR Certification Institute
299.00
Order Today
On-Demand Course
Advanced Microsoft® Excel® Formulas and Functions
On-Demand Course
Functions in Excel® are pre-defined formulas that perform specific calculations or actions on data. They serve as building blocks for creating dynamic and efficient formulas to manipulate and analyze your data. With hundreds of built-in functions available, Excel® offers a wide range of capabilit...
Instructor: Mike Thomas
299.00
Order Today
Role: HR & Business Skills
299.00
Order Today
Interactive
Avoiding Breakdowns in Communication
Interactive
Course Overview: Strong workplace communication is more than just exchanging information—it’s the foundation of productivity, collaboration, and trust. Poor communication, on the other hand, can lead to confusion, frustration, and costly mistakes. By honing communication skills, teams work smarte...
89.00
Order Today
Role: HR & Business Skills
Credits: 1.0 CPE/NASBA, 0.75 SHRM, 0.75 HR Certification Institute
89.00
Order Today