What You'll Learn
Our industry experts will share best practices, Regulation E investigative techniques, and compliance tips to help navigate through the investigation process, using available tools to perform a more thorough investigation. Equip yourself with the knowledge to protect your financial institution while ensuring you comply with Regulation E requirements.
Topics covered in this session
- How to respond timely to disputes
- Regulation E requirements when a consumer claims fraud
- Key investigative techniques when a dispute is received
- Effective handling of disputes from front line to the back office investigation
- Communication deadlines from notification of dispute through completion of investigation
Accreditations
Nacha (National Automated Clearing House Association) -AAP/APRP
Nacha has approved this program as eligible for AAP or APRP Renewal Credit(s).
Requesting CE:
Upon completion of this course, please email
creditrequest@nogginguru.com
to obtain a CE certificate.
ABA (American Bankers Association)
ABA Professional Certifications is dedicated to promoting the highest standards of performance and ethics within the financial services industry. The Mastering Regulation E Investigations for Consumer Fraud Claims program has been approved for the credits listed on the right of this page. This statement is not an endorsement of this program or its sponsor. Certified professionals will report these credits at aba.csod.com.
Requesting CE:Upon completion of this course, please email creditrequest@nogginguru.com to obtain a CE certificate.
Requesting CE:Upon completion of this course, please email creditrequest@nogginguru.com to obtain a CE certificate.
About the Author:
Kelly Rozier is an Associate in the Commercial Litigation & Forensic Services group at Stout. She has 14 years of banking experience; specializing is Electronic Payments, Prior to joining Stout, Kelly was responsible for the payments governance and oversight for an 18 billion in assets financial institution. Kelly actively participated as a direct member of the National ACH Association’s Accredited Payments Risk Professional (APRP) that establishes the APRP test.
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