Nonverbal Communication Skills

A majority of miscommunication occurs because of nonverbal cues that either send mixed messages or are not aligned with how the listener is best able to understand it. Unfortunately, miscommunication can lead to false assumptions, unconscious bias, and unnecessary conflict. This presentation will benefit anyone who is in a role that requires crisp, clear, and effective communication. By recognizing the role and impact of four nonverbal behavioral cues, learners will better understand why miscommunication occurs and how to get communication back on track. Since personality type is correlated with verbal and nonverbal communication preferences, learners will also be given tips for assessing and connecting with different types by adapting nonverbal communication behaviors. Applying the tips in this material will facilitate more effective communication and increased trust.

Topics covered in this session

The Importance of Nonverbal Communication

• How You Say Something Is Often More Important Than What You Say
• Process vs. Content

What Is Nonverbal Communication?

• The Four Nonverbal Behavioral Cues of Communication
• Unpacking Nonverbal Communication Cues

Personality and Nonverbal Communication

• Most Common Nonverbal Behaviors of Each Personality Type
• Matching the What With the How

Communication vs. Miscommunication

• What Is Communication?
• Intention vs. Execution
• Miscommunication

Nonverbal Communication Tips

• Detecting What's Coming at You
• Adapting Nonverbals to Communicate Better

 Who Should Attend:

• Supervisors
• Branch Managers 
• Team leaders
• Human resource managers
• Vice presidents
• Presidents, CEOs, CFOs
• Controllers
• Banking Officers/Directors
• Customer Experience