The Key to Balancing Customer Retention and Exit Strategies
About This Course
This webinar helps community banks, credit unions, and Fintechs better understand the true cost, risk, and profitability of treasury product relationships. Participants learn how to evaluate services such as ACH, wires, and remote deposit capture, identify which relationships create value, and determine when retention or exit is the most prudent option. By examining financial, operational, and risk considerations—along with the role of technology and automation—attendees gain practical strategies to optimize treasury offerings, protect margins, and support long-term institutional success.
Topics covered in this course
- Understanding Treasury Relationship Economics
- Evaluating Profitability and Risk
- Retention vs. Exit Decisions
- Leveraging Technology and Automation
*This program does NOT qualify, nor meet the National Standard for NASBA accreditation.
Your Instructor
Kelly Rozier has extensive banking experience; specializing is Electronic Payments and fraud.
Ms. Rozier advises both financial institutions and their service providers on payments audits, process improvement, and risk management. She provides expertise in ACH, Wire Transfer, Remote Deposit Capture (RDC), and other payment systems, including audits of third-party senders and service providers. She works closely with banking professionals, , risk managers, compliance officers, and operations teams in the context of payments compliance, process optimization, financial risk management, and regulatory education. Additionally, Kelly collaborates with the Simplify Risk–Secura membership program to deliver education and resources tailored to banks, fintech companies and credit unions
Prior to joining Stout, Kelly was responsible for the payment’s governance including treasury services and oversight for an $18 billion in assets financial institution. Kelly has a significant amount of experience working on the financial institution side and working with all the major core providers on electronic payments needs based on external fraud threats, network and regulatory requirements. Kelly also has ten years of experience working directly with the BSA/AML and fraud areas specific to electronic payments fraud and incident response.
This course is covered under team memberships.
See Team Memberships