What You'll Learn
Course Overview: Customer feedback is critical to the success of a business. It lets us know what they’re thinking. It helps to shape future decisions about products, processes, and service. This module will explain the importance of customer feedback and explore some businesses that responded to feedback and some that didn’t, and the results of their actions.
Learning Objectives:
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Why customer complaints are important to our business
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How to handle customer complaints
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Techniques to de-escalate customers who are upset
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Words to say or not say when responding to complaints
Audience: All customer-facing staff
This course takes approximately 20 minutes to complete.
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