Mastering Regulation E Investigations for Consumer Fraud Claims

On Demand Course

Instructor: Kelly Rozier

Duration: 1 HR

What You'll Learn

Our industry experts will share best practices, Regulation E investigative techniques, and compliance tips to help navigate through the investigation process, using available tools to perform a more thorough investigation. Equip yourself with the knowledge to protect your financial institution while ensuring you comply with Regulation E requirements.

Topics covered in this session

How to respond timely to disputes
Regulation E requirements when a consumer claims fraud
Key investigative techniques when a dispute is received
Effective handling of disputes from front line to the back office investigation
Communication deadlines from notification of dispute through completion of investigation

*This program does NOT qualify, nor meet the National Standard for NASBA accreditation.

Accreditations

Nacha (National Automated Clearing House Association) -AAP/APRP

Nacha has approved this course as eligible for AAP or APRP Renewal Credit(s).

Requesting CE:
Upon completion of this course, please email creditrequest@nogginguru.com to obtain a CE certificate.

About the Author:

Kelly Rozier

Kelly Rozier has extensive banking experience; specializing is Electronic Payments and fraud. Ms. Rozier advises both financial institutions and their service providers on payments audits, process improvement, and risk management. She provides expertise in ACH, Wire Transfer, Remote Deposit Capture (RDC), and other payment systems, including audits of third-party senders and service providers. She works closely with banking professionals, , risk managers, compliance officers, and operations teams in the context of payments compliance, process optimization, financial risk management, and regulatory education. Additionally, Kelly collaborates with the Simplify Risk–Secura membership program to deliver education and resources tailored to banks, fintech companies and credit unions Prior to joining Stout, Kelly was responsible for the payment’s governance including treasury services and oversight for an $18 billion in assets financial institution. Kelly has a significant amount of experience working on the financial institution side and working with all the major core providers on electronic payments needs based on external fraud threats, network and regulatory requirements. Kelly also has ten years of experience working directly with the BSA/AML and fraud areas specific to electronic payments fraud and incident response.

On-Demand Course